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Remote Agent failing because of vmwaretools.dll

Created: 13 Nov 2012 • Updated: 04 Feb 2013 | 1 comment
This issue has been solved. See solution.

I am seeing the failure listed below happening on my Backup Exec media server that is backing up a VMWare wnvironment.  It just started over the weekend.  Any help would be appreciated.

Log Name:      Application
Source:        Application Error
Date:          11/13/2012 3:47:02 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application beremote.exe, version 13.0.5204.127, time stamp 0x4fede72f, faulting module vmwaretools.dll, version, time stamp 0x4eb13705, exception code 0xc0000005, fault offset 0x004deee3, process id 0x548, application start time 0x01cdc0fb41cf8f64.
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2012-11-13T09:47:02.000Z" />
    <Security />

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Colin Weaver's picture

We have at least one private hotfix dealing with beremote crashes during VMware backups against Backup Exec 20120 R3, however to be issued with such a hotfix (which is similar to a beta) we have to confirm you do have the same problem and this needs a formal Technical Support Case.