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Remote console could not expand the client backup selection

Created: 19 Apr 2011 | 7 comments

Hi,

I have a NBU 7.1 master server at RedHat5.3, and  I also have 1 NBU client at Windows2k3(x86), the master and client works well . I installed a remote administration console at another Windows2k3(x64),  I found the remote console could not expand the client backup selection, it shows “unable to connect to Netbackup host XXXX”; but if I install the remote console at the Windows2k3(x86) that is nbu client, the remote console could expand the client backup selection.

Anyone knows how could I fix it?

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Riaan.Badenhorst's picture

Can you telnet from the admin machine to 13782 on the client?

Does a nslookup of the client return successfully on the admin machine?

Does a nslookup of the admin machine return successfully on the client?

Regards,

Riaan Badenhorst

You need an OpenVision to see the truth about Backups. Restores are a plus. But that's just Semantics ;)

ITs easy :)

shine's picture

1.Can you telnet from the admin machine to 13782 on the client?

Yes.

2.Does a nslookup of the client return successfully on the admin machine?

3.Does a nslookup of the admin machine return successfully on the client?

I used /etc/hosts, these machines could ping each other.

Marianne's picture

I personally prefer to use the Java console to manage Unix masters.

Please install the Windows Java Admin Console on your problematic W2003 machine.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

shine's picture

yes, i know, but it seems java console can not browse the backup selection about Windows client.

J.H Is gone's picture

The server that you installed the netbackup console on is not in the list of "additional" servers in the master server properties.

I prefer the windows remote admin console - has more options then The java does.

You just have to tell the master server that the server  running the console is allow access, so the server names has to be added to the additional server list.

I don't have to know how to spell....I work on Unix.
NetBackup 7.0.1 - AIX & Windows

shine's picture

I have add the remote console name to master server properties, actually, the remote console could work well, such as create new stu, run backup job... except browse the backup selection about Windows client. But if the remote console installs at the same machine with nbu client, it could browse the backup selection. I want to know whether nbu don't support this scenario: nbu client installs at A machine, and the remote console installs B machine, so the remote console could't browse the backup selection of A client. PS: in the client properties of remote console, i could found the A machine.

Riaan.Badenhorst's picture

Hi,

 

J might be onto something, as you can connect to the master using the RC on B, the hostname of B has been placed in the NBU masters server list. It might be that you'll need to do the same for client A, place the host name of B in its server list (servers allowed to connect to it). I suspect the connection to browse A's files and folder is not being routed completely through the master, after all, it has to present the results to you, viewing it on B.

 

Give that a shot.

Regards,

Riaan Badenhorst

You need an OpenVision to see the truth about Backups. Restores are a plus. But that's just Semantics ;)

ITs easy :)