Remote Control available on DS 6.9 SP1?

Simon Leung 2's picture

Hi There,



I am just wondering that whether "DS Remote Control" be available for Vista on the upcoming DS 6.9 SP1? coz I found that it is not convenient for the support team to troubleshoot clients' PCs.



Cheers



Simon





Phyrant's picture

As far as I know remote control will work the same in 6.9 SP1.

syarlett's picture

When you guys refer to DS 6.9 SP1 is this the same as (Build 164) ?

If not, where do i get Service Pack 1 from?

Phyrant's picture

DS 6.9 SP1 is still in beta.

syarlett's picture

Thanks, but how do i get hold of the Beta?

Maciej Pienczyn 2's picture

Yes, finally Remote Control works for Vista clients, both for x86 and x64.

Windows Agent version is 6.9.355 and 6.9.356.



My only problem is black screen when installed Dagent from NS.

Solution for this problem: Remote Agent Installer and then Remote Control works perfectly.

New version of agent takes about 50% less CPU resources than old Aclient.

Simon Leung 2's picture

Yeah...it works on my Vista clients (Agent Version 6.9.355). However, or could someone verify this for me, coz I cannot remote control my client machines UNLESS someone has already log in, the agent on Vista behaves different from the one on WinXP which I can remote control on XP without anyone log onto.



Regards



SImon