Deployment Solution

I just got Deployment Solution 7.5 working and the agent installed on a test computer. According to the agent details, everything is installed, including the pcAnywhere Agent:

Agents:                                      Altiris Agent  (Version=7.5.3193)
                                                Altiris Base Task Handlers  (Version=7.5.3193)
                                                Altiris Client Task Agent  (Version=7.5.3193)
                                                Altiris Client Task Scheduling Agent  (Version=7.5.3193)
                                                Deployment Solution Plug-in  (Version=7.5.3280)
                                                Inventory Rule Agent  (Version=7.5.3153)
                                                Symantec pcAnywhere Agent  (Version=12.6.8556)
                                                Software Management Framework Agent  (Version=7.5.3153)

However, when I try to remote control this PC, I get the following:

IPv6 Address is not supported

According to network configuration, this PC has an IPv6 address; real addresses changed to protect the innocent:

Network card:           Intel(R) 82577LM Gigabit Network Connection
MAC address:           00-26-2D-F6-29-C3
IP address (IPv4):     192.51.100.4 (using DHCP/BOOTP)
Subnet mask:           255.255.255.0
Default gateway:       192.52.100.1
DNS servers:            192.52.100.2, 192.51.100.3
WINS servers:          -
                              -
Network card:           Intel(R) 82577LM Gigabit Network Connection
MAC address:           00-26-2D-F6-29-C3
IP address (IPv6):     ffff::ffff:ffff:ffff:ffff%15
DNS servers:            -
 

So...how do I force pcAnywhere to bind to the ipv4 address and not ipv6? Do I have to set a GPO to force ipv6 off in my OU? Or is there something I can set in pcAnywhere?

Thanks!

Nothing that I know of that you can set in PCAnywhere.

You can disable ipc6 with this .reg file,

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TCPIP6\Parameters]

"DisabledComponents"=dword:000000ff

So apply this to a machine, reboot it and see if it resolves your issue.

For wider rollouts of this setting, you can use,

1. Group Policy
   Here's an MS article about how to do it through group policy, http://social.technet.microsoft.com/wiki/contents/articles/5927.how-to-disable-ipv6-through-group-policy.aspx
   
    
2. SMP
   You can also of course also rollout a reg add command that as a task through your SMP

Kind Regards,
Ian./

Hi mahohmei, you've not yet marked this thread as solved. Do you need further assistance here? If not, could you please mark as solved the solution/most helpful replies.

Many thanks,
Ian./