Deployment Solution

Hey All,

Just wanted to see if anyone has experience with using the DS console over their WAN without directly RDP'ing into the server and opening up the console.

My scenario I am running into is as follows:

Two Corporate sites ( Atlanta & San Antonio) with Deployment Servers.
Help Desk in Atlanta

The Help Desk Analysts need to use the remote control feature of the DS for the San Antonio clients.
They currently have a remote console on their desktop to get them to the local ATL server and works perfectly.
Setting up a Console link to the SAT server is unbearably slow. Takes the console over 3 minutes to open up and don't even think about remote controlling after that.

We have a pretty decent pipe so I am told but other traffic rides on it all day.

Any advice other than set the SAT sever up as a Terminal Server and have the analysts Remote Desktop to the server and open up the console locally. (mainly since the 6.8 console hates remote controlling clients if used locally, per known issue in Altiris KB)


Thanks for any advice or recommendations,

Clay

Yup. Have done it for years. Make sure you have a username on the server with the same credentials as your (their) workstation. You will also need an ODBC connection setup with appropriate credentials for access to the database on the server, then I just just click: start, run and typed in: \\<serverip>\express\express.exe. The only issue is really the WAN speed, but it should work.

Of hand I am not sure how big our pipe is between the two main sites but Lotus Notes and Mainframe traffic are a bigger priority over Altiris.
I tried doing eactly that method and it takes 3-4 minutes to open the console up that way. Tack on 10-20 help desk analysts doing that and then once they have the console open trying to remote control a client.

I am going to try a few more things but I think I may just end up running a vanilla pc at the other site with Terminal Services installed (pending a license check , the user then will just RDP into the pc and open a remote console to that sites Deployment Server. This will allow them to get around the known remote control bug in DS 6.8 SP2.


Thanks,

Clay