To restore communication, copy the Grc.dat file and the server group root certificate from the intended parent server to the client.
To copy the Grc.dat file to the client
1. On the intended parent management server, copy the Grc.dat configuration file from the Symantec AntiVirus program folder.
The following is the default location on a Symantec AntiVirus server:
<OS drive>:\Program Files\SAV
The following is the default location on a Symantec Client Security server:
<OS drive>:\Program Files\SAV\Symantec AntiVirus
For directions, read "To find the Symantec AntiVirus program folder" in the Technical Information section of this document.
2. On the client computer, paste the Grc.dat file into the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5
After a few minutes, the client finds the Grc.dat file in this folder, makes the appropriate changes to the registry, and then deletes the Grc.dat file.
To copy the server group certificate to the client
1. On the intended parent management server, copy the server group certificate file from the Symantec AntiVirus program folder.
The file to copy has a file name that ends in .servergroupca.cer
The following is the default location on a Symantec AntiVirus server:
<OS drive>:\Program Files\SAV\PKI\Roots
The following is the default location on a Symantec Client Security server:
<OS drive>:\Program Files\SAV\Symantec AntiVirus\PKI\Roots
2. On the client computer, paste the certificate file into the Roots folder.
The following is the default location on a Symantec AntiVirus client:
<OS drive>:\Program Files\Symantec AntiVirus\PKI\Roots
The following is the default location on a Symantec Client Security client:
<OS drive>:\Program Files\Symantec Client Security\Symantec AntiVirus\PKI\Roots
The next time that the client checks in with the parent server, the client appears in Symantec System Center. You can force the check-in by restarting the Symantec AntiVirus service on the client computer.
To restart the Symantec AntiVirus service
1. Right-click My Computer, and then click Manage.
2. In the right pane, double-click Services and Applications, and then click Services.
3. Right-click Symantec AntiVirus, then click Restart.
Make sure to restart the Symantec AntiVirus service, not the Symantec AntiVirus Definition Watcher service.
Technical Information:
To find the Symantec AntiVirus program folder
1. On the Windows taskbar, click Start > Run.
2. In the Open box, type the following text:
cmd
3. Click OK.
4. At the command prompt, type the following text:
net share
5. Under Share name, find the VPHOME listing.
The folder that appears in the Resource column is the Symantec AntiVirus program folder; it contains the Grc.dat file.