Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Remote install to Windows 7 PC fails - access denied

Updated: 21 May 2010 | 3 comments
Andrew_H's picture
0 0 Votes
Login to vote

I'm trying to do a remote install of SEP 11.05 to a Windows 7 32-bit PC using the Migration and Deployment Wizard. 

It fails with the error "Unable to copy file C:\DOCUME~1\....\vprxx.tmp -  Access is denied". 

Searching the KB, this matches a similar error condition with "The network path was not found" instead of "Access is denied" . Both the C$ and the Admin$ shares were previously present and didn't need to be created.

As an experiment, I've tried giving the SYSTEM user full control over the C:\Temp directory on the target machine.  This allows the remote installation to succeed (although Windows 7 gives notification that a program wants to display a message, the program being the MSI installation file, which may be its normal behaviour) - but this required changing security on the target machine, which sounds impractical if there are hundreds of target machines.  I'm also not sure what the consequences are of giving SYSTEM full control over c:\temp.

Comments?

Comments

Vikram Kumar-SAV to SEP's picture
10
Nov
2009
0 Votes 0
Login to vote

 User Access Control Needs to

 User Access Control Needs to be disabled.

Windows 7 and Vista have identical Architecture so follow this
http://service1.symantec.com/SUPPORT/ent-security....

Andrew_H's picture
11
Nov
2009
0 Votes 0
Login to vote

Would rather not disable

Would rather not disable UAC.  Reading the KB article, it implies that the problem shouldn't occur if the login is as a domain administrator - but that's exactly what we do, and remote install is still denied.

Vikram Kumar-SAV to SEP's picture
12
Nov
2009
0 Votes 0
Login to vote

 To find the root-Cause

 To find the root-Cause disable UAC one 1 PC try deployment see how it goes .Then turn the UAC back ON.