Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Remote Java Admin Console will not connect to master

Created: 27 Sep 2013 • Updated: 06 Nov 2013 | 7 comments
This issue has been solved. See solution.

I have Netbackup 7.0 running on Red Hat 5.  We are moving the tape rotation responsibilities to people who do not use Linux.

I have installed the newest Java Remote Admin console on the windows computers, open firewall ports for 1556 and 13724 on the linux system and we still can not get the console to connect to the host.  The client is a Windows 7 laptop

Here are the logs from the windows system:

Connecting to vnetd service over PBX port = 1556
ServerInterface:Logon:Exception encountered null
ServerInterface:Logon - Initial host:null, Current host:BACKUP1, PBX port:1556
Can not connect to the NB-Java authentication service on BACKUP1 on port 1556.  Ex
ception:
vrts.common.server.CantConnectToAuthServViaVNETDException
Connecting to vnetd service over PBX port = 1556

Operating Systems:

Comments 7 CommentsJump to latest comment

Marianne's picture

You say newest Java Remote Admin console ?

Jave version must match NBU version on master server. So, Java version should not be higher than 7.0.1.

Was Windows firewall disabled on Win 7 desktop? UAC disabled?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Will Restore's picture

PBX service running? 

Symantec Private Branch Exchange must be Started in services.msc

Will Restore -- where there is a Will there is a way

savona's picture

When I say newest, I mean we just downloaded it today from Symantec fileconnect.  I am assuming it matches our current version since we only have the one serial number that fileconnect needs.

Firewall and UAC are not disabled.  Is that a must or just a troubleshooting step?

PBX is started, altthough our master service is running on Linux not windows.

root     26323     1  0 14:22 ?        00:00:00 /opt/VRTSpbx/bin/pbx_exchange

Marianne's picture

All comms is a 2-way thing. Windows firewall will prevent port 1556 connection.

So, yes - disabling Windows firewall is a must.

With UAC enabled, you always have to remember ro right-click on everything you open, run as Administrator. 

These 2 things are always disabled first thing when I get a new laptop.

You need to double-check which Java version you have installed - only version 7.0 will work with your version 7.0 master server. And if the master is patched with 7.0.1, you will have to patch your Java installation as well.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
rk1074's picture

if you are using the 7.5 then make sure you have the Maintenance Version 0000.5000 installed on ur windows machine

Marianne's picture

Look at opening post - NBU 7.0.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links