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Remote Mgmt of Mobile Device

Created: 14 Aug 2012 • Updated: 14 Aug 2012 | 5 comments
This issue has been solved. See solution.

Mobile Management > Device Management > Manage Mobile Devices > I right click on my device and from the drop down menu I select Device Management > Lock Device but the Device never locks.

The GCM Settings are configured and outbound ports are all opened?  Do I need to open the following port for inbound too

  • 5228, 5229 and 5230

The Nlog shows:   2012-08-14 09:02:35.7144 INFO  Sending gcm notification to Device with DeviceId: A1C28F858CD573081DC936B277B9E428.


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Mina Gerges's picture


For GCM you need outbound port 443, yes it works and it is enough smiley

However in some environments, specially when there is a proxy the push fails (rare)

1- Try to have the device on mobile data

2- be sure that you have green mark in the android agent status "The push client is registered"

3- if you are using an android 4.0.4 or lower a gmail account has to be set on the device and play is running in the background (clearing the memory might kill the thread)

4- if you change any GCM settings, then reenroll the agent. and you have to be sure that the push client is registered.

5- check the agent logs incase the registration fails it will mention it.

WildPacket's picture

On the Android Log I see the following ...


Collapse_key = 'LOCK" data = "************* from = '2312312312312"  this number is my google project id.  Looks like the command is hitting my droid but for some reason the screen/device is not locking ...

1- device is on mobile data

2 -Push client is regidtered and is green

3- my Android is 4.0.4 and why would I need play and gmail accnt?smiley

Thanks for your input Mina.

WildPacket's picture

ok .. issue is resolved I can lock device now.  It was Security Settings on the ndroid.

Mina Gerges's picture

Yes, you have to set the agent as device administrator.

You always solve your cases for yourself :)

WildPacket's picture

LOL ... yes ... I am aggresively working on it.. Its a huge learning curve for me at this point ...

I have the goal to move 1000 BBusers from BES to this new product SMM7.2 MR1... also learning how to use ndroids .... still a test setup ... Next goal is to lock down the devices from the server side and push/assign custom made apps to the ndorids ....

More questions are coming ... so stay tuned cheeky