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Remote repair of the SEP 12.1.2 client

Created: 04 Apr 2013 | 5 comments

SEP admins,

I am having the engineering team build me a task in altiris that would initiate the silent repair process for the SEP client. The engineering team came back and said the repair process fails do to iron.db beeing locked. Can someone explain what is the iron.db and how to unlock if that is secure or not.

Operating Systems:

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_Brian's picture

I believe it has to do with reputation/whitelist definitions

When running the repair, the SEP installer should stop the necessary services. What happens if you run the repair locally?

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Rafeeq's picture

Any events in the event viewer? If symantec process is holding and we try to terminate it will be logged under tamper protection..Check if you find any

Mithun Sanghavi's picture

Hello,

Iron.db refers to the IRON database and is protected by Symprotect.

Secondly, In reference to the Repairing Symantec Endpoint Protection clients, I would suggest you to check the Page 33 of Altiris Symantec™ Endpoint Protection Integration Component 7.1 SP2 User Guide. (attached)

Hope that helps!!

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Symantec™ Endpoint Protection Integration Component 7.1 SP2 User Guide.pdf 457.09 KB

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Chetan Savade's picture

Hi,

I would suggest to log a case with Altiris support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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