Video Screencast Help

The remote storage service was not able to recall the file

Created: 06 Mar 2013 | 7 comments

Any idea why this is happening when copying archived file from my Windows Server 2008

 

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Error Copying File or Folder
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Cannot copy LinuxSuSE_4.1.00.tar: The remote storage service was not able to recall the file.
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OK   
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I have set the registry value to the maximum according to the following article:
 

 

Operating Systems:

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John Santana's picture

Tony,

How to do that ?

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

TonySterling's picture

On the file server:

1.  Log on as the Vault Service Account.

2.  Open a Command Prompt window.

3.  Change to the Enterprise Vault program folder (normally C:Program FilesEnterprise Vault).

4.  Type dtrace, and then press Enter.

5.  At the Dtrace prompt (DT>) type V or View.

6.  Record the Id number beside the service or services that are failing. --For you this is the placeholder service

7. Use the following command to set Dtrace for logging against a specific service.
 

set servicename_or_ID level
For example, if running a Dtrace on the Admin Service and the ID is 1, then the syntax would be:
 
set 1 v
8. Repeat for as many separate processes as required.

9. Use the following command to specify the log file name:
 

log tracelog.log
Note: A path can also be entered for the location of the file. If only a file name is provided, the location of the trace file will be the directory from which Dtrace has been run.

10. Minimize the command prompt window, but do not close.

11. Reproduce the issue or wait until the issue reoccurs

12. Maximize the window, at the DT prompt, type quit. Type y to disable all tracing.

13. Collect the log file, zip it and attach it to your post here.

plaudone's picture

Should also check the EV server event logs and Dtrace StorageOnlineOpns on that server to see if it is an issue getting the file from storage.

 

John Santana's picture

Hi, the issue is still exist if it is copied from Windows Explorer, if it is from Archive Explorer through IE, it works fine.

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

Rob.Wilcox's picture

How did it go with obtaining a trace then?  Was there anything useful in it?