Removable backup-to-disk issue
I use BackupExec version 13.0, Windows Server 2003 SP2. Current setup is that the backups are done to an external hard drive (RD1000), so the Removable Backup-to-Disk Folder is used.
We just purchased BE about a month ago, setup some jobs and began backing up the necessary information.
I have been setting up a second server, and as such wanted to use the information that’s been backed up by BE and restore it on “server 2”. This would serve 2 purposes, to check information integrity on the backups, and to get the second server up to date with the latest information it needs to have.
After trying this on my own and failing, I contacted customer service and was a bit confused with the following:
1. By using a removable backup-to-disk folder, I was under the impression that the files I selected to be backed up were being saved in this removable media. However, after speaking with customer service I found out that this is not the case.
She explained to me that the backup-to-disk folder only keeps a file with the configuration of BE (.bkf files). But that the actual files I wanted backed up are saved in the Catalog and Data folders in the main Symantec folder on the server’s hard drive.
Is this really correct? If so, I have two questions:
The way I understand it, the point of having removable media is so that the information you back up is OFF the main server’s hard drive in case of a hard drive failure, or any other failure that prevents you from obtaining that information from the main hard drive. It also allows you to keep this information off-site by taking the removable media off-site.
Yes, I can manually stop the BE services, then copy and paste the catalog and data folders to the removable media and have the files backed up on that media. But then that defeats the purpose of having an automated system that is supposed to do this for me. Is this the only way to make sure my data is saved on to the removable media or am I missing something here? Maybe I understood incorrectly.
2. I was told by customer service that I can’t restore my data unless there is an emergency because there are certain steps that need to be taken in order to successfully restore the files that I need to go through with customer service on the phone with me. Is this true? If so, how do I ensure data that is being backed up is correct? It’s very careless to just believe the software is doing its job without being able to check its integrity.
Thank you very much for your help in advance, and I apologize for the length of the post.