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remove antivirus via registry or manually

Created: 01 Jun 2012 • Updated: 08 Jun 2012 | 6 comments
This issue has been solved. See solution.

remove antivirus via registry or manually

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Ashish-Sharma's picture

Check this forums.

https://www-secure.symantec.com/connect/forums/remove-antivirus-threw-registry

 

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit
http://www.symantec.com/docs/TECH102286

 

Thanks In Advance

Ashish Sharma

 

 

Sumit G's picture

Hi try the below link, it come help you to remove the SEP in safe mode not a manually but helpful

https://www-secure.symantec.com/connect/articles/how-remove-sep-safe-mode

Regards

Sumit G.

Sumit G's picture

Solution

 

This document addresses removal of Symantec Endpoint Protection from Windows 2000, XP, and 2003. For instructions on removing the software from Windows Vista, see the document How to manually uninstall Symantec Endpoint Protection client from Windows Vista 32-bit.

Only an administrator account with FULL administrative privileges can proceed with these removal instructions. One restart is required to complete product removal.

WARNING: This manual removal document is to be used only if you don't have any other Symantec Products installed on the computer. This process may cause other Symantec products (such as Symantec Endpoint Protection Manager) to stop working properly.

WARNING: In the next steps you edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify or delete only the registry keys that are specified. For instructions, see the document How to back up the Windows registry.

Step 1: Stop Services

  1. Click Start > Run.
  2. Type smc -stop and click OK.
  3. Click Start > Run.
  4. Type services.msc and click OK.
  5. Right-click on each service and select Stop:
    • Symantec Endpoint Protection
    • Symantec Event Manager
    • Symantec Network Access Control
    • Symantec Settings Manager
    • Windows Installer
       
  6. Right-click on the Windows Installer service and select Properties.
  7. Under "Startup type" select Disabled from the drop-down menu and click OK. This service is enabled again at the end of these instructions.
  8. Close the Services window.

Step 2: End Task on Process

  1. Open Task Manager.
  2. Click Start > Run.
  3. Type taskmgr.exe and click OK.
  4. Right-click on the ccApp.exe process and select End Process.

Step 3: Open the Registry Editor (Please note: If a registry entry is not present, skip to the next one)

  1. Click Start > Run
  2. Type regedit.exe and click OK.
  3. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccEvtCli.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccProSub.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccSetEvt.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccSvcHst.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\CliProxy.DLL]
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\HPPProtectionProviderUI.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\PatchWrap.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ProtectionUtil.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\RTVScan.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SavMainUI.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SavUI.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SepLuCallback.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SescLU.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SmcGui.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SPBBCEVT.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\Srtsp32.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SyKnAppS.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcErrDsp.ErrorDisplay
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcErrDsp.ErrorDisplay.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcWebWnd.ccWebWindow
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcWebWnd.ccWebWindow.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\cliproxy.objects
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\cliproxy.objects.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Cliproxy.ScanManagerCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Cliproxy.ScanManagerCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\EXCHNGUI.ExchngUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CAutoprotectFw
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CAutoprotectFw.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CCmcManagement
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CCmcManagement.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CNacManagement
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CNacManagement.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.FwsProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.FwsProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtectionPr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\INETMAILUI.InetMailUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\03E4A8BF51994184DA9F240ED0F9CDD3
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\03E4A8BF51994184DA9F240ED0F9CDD3
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDDateCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDStaticDateTimeCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDTimeCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPActionsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPEditCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPExtensionsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPResultsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPVirusDetailsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPAboutDlgCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPCompressedCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPEmailNotifySettingsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPMessageConfigCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPSchedule2Ctrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPScheduleCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPStorageViewCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPThreatExclusionsDlgCtl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPUI.LDVPUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LOTNOTESUI.LotNotesUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PatchWrap.PatchWrapper
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PatchWrap.PatchWrapper.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionProviderColl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionProviderCollec
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.Protection_GUID_Contai.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.Protection_GUID_Containe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusFinder
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusFinder.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Autoprot.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Autoprotec
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Containe.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Container
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Definiti.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Definition
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_HostInte.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_HostIntegr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkA.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkAcc
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkQ.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkQua
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Provider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderAu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderEr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderOf
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavInfo.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavQuarantine
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavQuarantine.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.OEMSettingsManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.OEMSettingsManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ResultsViewCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ResultsViewCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ScanManagerService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ScanManagerService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.VirusFoundCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.VirusFoundCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.ConfigureableScanCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.ConfigureableScanCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectExchange
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectExchange.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectFilesystem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectFilesystem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectInternetEmail
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectInternetEmail.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectNotes
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectNotes.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavConfigureableScan
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavConfigureableScan.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItemCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItemCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectProcess
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectProcess.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.ResultsViewCOMAdapter
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.ResultsViewCOMAdapter.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.VirusFoundCOMAdapter
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.VirusFoundCOMAdapter.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SEP.AV.ScanDlgs
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SepLuCallback.SepLuCallbackHandler
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SepLuCallback.SepLuCallbackHandler.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.AvLuCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.AvLuCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.ContentUpdateManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.ContentUpdateManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfo.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfoCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfoCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.SepContentService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.SepContentService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Shelsel2.Shelsel2
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Shelsel2.Shelsel2.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ControlEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ControlEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ErrorEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ErrorEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.MountEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.MountEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.NonViralEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.NonViralEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.StateChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.StateChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ViralEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ViralEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SyKnAppS.LUCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SyKnAppS.LUCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.EventManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.EventManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.LogManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.LogManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.ModuleManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccEvtMgr.ModuleManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccProSub.ProviderProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccProSub.ProviderProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccProSub.SubscriberProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccProSub.SubscriberProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccSetEvt.SettingsChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccSetEvt.SettingsChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccSetMgr.SettingsService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.CommonClient.ccSetMgr.SettingsService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SSHelper
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SSHelper.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stCallbackManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stCallbackManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stCheckForUpdates
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stCheckForUpdates.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stDisScriptEngine
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stDisScriptEngine.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stHost
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stHost.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stHostCatalog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stHostCatalog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetBatchGet
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetBatchGet.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetConnParms
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetConnParms.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetGetFile
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetGetFile.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetTransferItem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stInetTransferItem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stLog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stLog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stLUProgressCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stLUProgressCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stPatch
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stPatch.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stPatchCatalog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stPatchCatalog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stSettings
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.stSettings.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SymNeti.SymNetiProviderProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SymNeti.SymNetiProviderProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SymNeti.SymNetiSubscriberProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Symantec.SymNeti.SymNetiSubscriberProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.AlertEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.AlertEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LogEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LogEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.NetworkChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.NetworkChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SYMPROTECTUI.SymProtectUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TSSAFILE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\VpshellEx.VpshellEx
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\VpshellEx.VpshellEx.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\AMS2
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ESENT\Process\ccSvcHst
       
  4. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions and delete the following values in the right pane:
      • Outlook Setup Extension"="4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX
      • Symantec AntiVirus Outlook Protection"="4.0;C:\Program Files\Common Files\Symantec Shared\vpmsece.dll;1;00000011111
         
  5. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RFC1156Agent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\ccApp.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Smc.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\Display\shellex\PropertySheetHandlers\LDVP Shell Extensions
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\03E4A8BF51994184DA9F240ED0F9CDD3
  6. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete the following value in the right pane:
      • ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe\
         
  7. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellExtensions\Approved and delete the following value in the right pane:
      • {8BEEE74D-455E-4616-A97A-F6E86C317F32}"="LDVP Shell Extensions
         
  8. Search all subkeys below HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Delete any associated subkeys that reference: "Symantec Endpoint Protection".
     
  9. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\COH_PVLInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client
    • Optional: (Not deleting these values does not prevent re-installation)
      Browse to the following key:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps and delete the following values in the right pane:
      • AMSUsageCount
      • COHDataDIR
      • COHDIR
      • GEH
      • IPSEngine
      • MSL
      • SAV Install Directory
      • SAVCE
      • Savrt
      • SavSubmissionEngine
      • SavSubmissionEngineData
      • SPBBC
      • SRTSP
      • SRTSPQuarantine
      • SyKnAppS
      • SYKNAPPSDEF
      • SymNetDrv
      • VP6ClientInstalled
      • VP6UsageCount

         

    • Delete the following key(s):
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PatchInst
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SPBBC
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SRTSP
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SyKnAppS
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec AntiVirus
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymNetDrv
      • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\VxMSLight
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antvirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\SmcService
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Symantec Antivirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Symantec Antvirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\COH_Mon
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ccSvcHst
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Symantec AntiVirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SRTSP
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SRTSPL
         
    • Optional:
      • Browse to the following key:
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FltMgr
      • Change the "AttachWhenLoaded" value to 0 (zero)

         

  10. Browse to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13 and delete the following values in the right pane:
      • ConfigUiPath
      • IdentityPath
      • InteractiveUIPath
      • Path
         
  11. Now rename and remove the "Backup" portion from the following values so that the values match those deleted from the preceding step.
      • ConfigUiPathBackup
      • IdentityPathBackup
      • InteractiveUIPathBackup
      • PathBackup

        Note: If the "Backup" entries do not exist, please re-create the appropriate values as follows (the values are of type Expandable String Value):
        ConfigUiPath = %SystemRoot%\system32\rastls.dll
        IdentityPath = %SystemRoot%\system32\rastls.dll
        InteractiveUIPath = %SystemRoot%\system32\rastls.dll
        Path = %SystemRoot%\system32\rastls.dll

         

  12. Browse to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25 and delete the following values in the right pane:
      • ConfigUiPath
      • IdentityPath
      • InteractiveUIPath
      • Path
         
  13. Now rename the following files by removing the "Backup" portion from the name so that the values match those deleted from the preceding step.
      • ConfigUiPathBackup
      • IdentityPathBackup
      • InteractiveUIPathBackup
      • PathBackup

        Note: If the "Backup" entries do not exist, please re-create the appropriate values as follows (the values are of type Expandable String Value):
        ConfigUiPath = %SystemRoot%\system32\rastls.dll
        IdentityPath = %SystemRoot%\system32\rastls.dll
        InteractiveUIPath = %SystemRoot%\system32\rastls.dll
        Path = %SystemRoot%\system32\rastls.dll

         

  14. Delete the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\88
     
  15. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SmcService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNAC
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SnacNp
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPBBCDrv
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSP
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSPL
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSPX
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Symantec AntiVirus
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMREDRV
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMTDI
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SysPlant
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsdatant
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WPS
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WpsHelper

Step 4: Restart the Computer
Restarting the computer is REQUIRED at this time.

Step 5: Restore Network Adapters

  1. Right-click on My Network Places and click Properties.
  2. Right-click on the network adapter and click Properties.
  3. If the "Teefer2 Driver" is listed under "This connection uses the following items:", then select the "Teefer2 Driver" and click the Uninstall button to remove the driver.
  4. Click Close to close dialog box.
  5. Right-click on the adapter Connection and select Repair. (Only available on Windows XP and 2003)
  6. Repeat this process for each affected network adapter.

NOTE: The Teefer2 driver no longer shows under network adapter properties as of mr3.  To remove Teefer2 for mr3 and later please see the following article.  http://www.symantec.com/business/support/index?page=content&id=TECH93348&actp=search&viewlocale=en_US&searchid=1306358463862

Step 6: Folder and File System Cleanup

  1. Open Windows Explorer and browse to \Documents and Settings\All Users\Application Data\Symantec folder and delete the following subfolders:
    • SavSubEng
    • SPBBC
    • SyKnAppS
    • Symantec AntiVirus Corporate Edition
       
  2. Open the "SRTSP" folder and delete all files and subfolders within this directory except for the "SrtETmp" folder.
     
  3. Browse to \Documents and Settings\All Users\Start Menu\Programs and delete the "Symantec Endpoint Protection" folder.
  4. Browse to \Program Files\Symantec and delete the Symantec Endpoint Protection folder.

    Note: If Symantec Endpoint Protection was migrated from a previous version, the folder name is "Symantec Client Security" or "Symantec AntiVirus" and needs to be deleted from the
    \Program Files location.
     

  5. Browse to \Program Files\Common Files\Symantec Shared folder and delete the following subfolders:
    • COH
    • Global Exceptions
    • MSL
    • SAVSubmissionEngine
    • SPBBC
    • SPManifests
    • SRTSP
       
  6. Browse to \Windows\system32\drivers folder and delete the following files:
    • coh_mon.cat
    • COH_Mon.inf
    • COH_Mon.sys
    • srtsp.cat
    • srtsp.inf
    • srtsp.sys
    • srtspl.cat
    • srtspl.inf
    • srtspl.sys
    • srtspx.cat
    • srtspx.inf
    • srtspx.sys
    • symdns.sys
    • symfw.sys
    • symids.sys
    • symndis.sys
    • symndisv.sys
    • SymRedir.cat
    • SymRedir.inf
    • symredrv.sys
    • symtdi.sys
    • SysPlant.sys
    • teefer2.sys
    • WPSDRVnt.sys
    • WpsHelper.sys

Step 7: Reset Service

  1. Click Start > Run.
  2. Type services.msc and click OK.
  3. Right-click on the Windows Installer service and select Properties.
  4. Under "Startup type" select Manual from the drop-down menu and click OK.
  5. Close Services.

 

Regards

Sumit G.

Ashish-Sharma's picture

hi Guru,

 

have you received solution ?

Thanks In Advance

Ashish Sharma