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Remove ghost databases

Created: 30 Jul 2013 • Updated: 29 Dec 2013 | 3 comments
Baron164's picture
This issue has been solved. See solution.

I have an Enterprise Vault system that is trying to connect to two non-existant databases. Looks like someone created a store and then the store was only partially removed. I keep getting Event ID's 13395 The connection 'Provider=SQLOLEDB;Server=EV02\EV;Database=EVVSExpressVaultStore_2;Trusted_Connection=yes' was lost and the system failed to reconnect (Thread Id: 5952) I tried just deleting the store group that is associated with this particaly database but it's stick in Marked for deletion.

Operating Systems:

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TonySterling's picture

So you may have to manually remove those from SQL. To be safe i would recommend opening a call with support.  You don't really want to muck around with SQL without guidance.

SOLUTION
GabeV's picture

I agree with Tony. You might need to manipulate the directory database to clean some information regarding the Vault Store Group or Vault Store databases from the system. Please, open a ticket with support.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

EV_Ajay's picture

Hi,

This issue may occur if a database within SQL server has become unstable.  Cycling the Microsoft SQL services may resolve this issue.

As per Tony is better to open case with Symantec.

Thanks,

Ajay