Video Screencast Help

Remove Install Package

Created: 19 Nov 2012 | 9 comments

We are using SEPM 11.0.7101.0236. The current Client Install Packages are Win32, Win64, and Mac. When I try to delete the Mac package, I get the error...

  • "Symantec Endpoint Protection version 11.0.7101.0236 for Mac" is the latest package. You cannot delete it.

Are there some steps to perform beforehand?

Thanks

Comments 9 CommentsJump to latest comment

.Brian's picture

You cannot delete it if it is the only package there. This is by design.

If you were to upgrade to 11 RU7 MP3, it would than add the MAc package for MP3 at which point you could than delete the old Mac package. Otherwise you cannot delete it.

You will get the same result if you try to delete the 32 and 64 bit packages. 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

We have and use the Win32 and Win64 packages. But we don't have, or will have, and Macs. So it's just taking up space that we'd like to have back. Why maintain the package if it will never be used?

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Chetan Savade's picture

Hi,

As everyone said it's by product design you will have to maintain latest packages for Windows and Mac.

There is no workaround to delete latest packages.

I believe MAC single client package won't be taking much space.

However you can go with other option to save the disk space.

Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager:

http://www.symantec.com/business/support/index?pag...

Maintaining the database

http://www.symantec.com/docs/HOWTO55337

Changing the log settings to reduce the size of the database.

http://www.symantec.com/docs/TECH105238

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

.Brian's picture

See this thread about trying to delete the Mac package but it doesn't appear to work but you can still give it a try.

https://www-secure.symantec.com/connect/forums/rem...

I've always been told that this is hardcoded and there is no way to remove it. 

I would suggest trying the steps in the above link by Mithun but if that doesn't work than I don't believe it can be deleted.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

Ok, it seems it does and doesn't. So if there is nothing in that folder, will it still update or disregard the Mac pkg?

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

Than it may not be the right location.

But every time you do the upgrade, it will add the latest Mac package. There really is no way around it. Perhaps you can add an Idea for it in the idea section to request to be able to manage packages better.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

Ok, we will sit with it then, and I'll mention it as an Idea. Thanks to everyone!

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

MichaelD50's picture

Purely as an FYI, even though there is a 11.0.7300 (RU7MP3) which updates the SEPM and adds new 32/64 bit PC packages, there has been no change to the Mac client since 11.0.7101.0236. That is the latest (and maybe the last) of the SEP for Mac v11.

For updated Mac support (like OSX 10.8), you will need to upgrade your SEPM to be 12.1 RU2 (12.1.2015).

MJD