Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Remove Missing Summary Report on ESM Manager

Updated: 05 Jul 2010 | 10 comments
seperlinky's picture
0 0 Votes
Login to vote
This issue has been solved. See solution.

Hi,

Does anyone knows how to remove the missing summary report on ESM Manager?

I am on ESM Manager 6.5

discussion Filed Under:

Comments

Vikram Kumar-SAV to SEP's picture
13
Oct
2009
0 Votes 0
Login to vote
seperlinky's picture
14
Oct
2009
0 Votes 0
Login to vote

Vik, Thanks but how do know

Vik,

Thanks but how do know know which .m file to use?

Regards

Vikram Kumar-SAV to SEP's picture
15
Oct
2009
0 Votes 0
Login to vote

 .m file that contains the

 .m file that contains the missing message to the manager.
Make sure you use the i18n .m files for 6.5 and later agents

In this case you need .m file for Active Directory module

seperlinky's picture
16
Oct
2009
0 Votes 0
Login to vote

Vikram, Yes, I have the i18n

Vikram,

Yes, I have the i18n .m files in my 3.5 and later agents.

How do i know which .m files to use / associate with which module?

I have a few modules that shows such error

Thanks

Vikram Kumar-SAV to SEP's picture
16
Oct
2009
0 Votes 0
Login to vote

About /esm/register/ This

About /esm/register/
This directory contains all the message files for the operating system. These files
are on each agent and are uploaded to the manager during the registration process.
On the manager, you find the agent’s .m files in this directory and the remote
agent’s .m files in a sub-directory, named after the host type, i.e. UNIX, VMS, NT,
and Netware. The following are the examples of the sub-directories:
■ /esm/register/unix - message files
■ /esm/register/vms - message files
■ /esm/register/nt - message files
■ /esm/register/netware - message files
 
 
.m file Description
The acctinfo.m file contains all the error and informational messages
for the Account Information module report.
 
The account.m file contains all the error and informational messages
for the Account Integrity module report.
 
The audit.m file contains all the error and informational messages for
the System Auditing module report.
 
The backup.m file contains all the error and informational messages for
the Backup Integrity module report.
 
The common.m file contains all the error and informational messages
that are common to all modules. It also contains the definition of the
levels, value of the levels, and the thresholds for each level.
 
The discover.m file contains all the error and informational messages
for the Discovery module report.
 
The fileacc.m file contains all the error and informational messages for
the File Access module report.

The fileatt.m file contains all the error and informational messages for
the File Attributes module report.
 
The filefind.m file contains all the error and informational messages for
the File Find module report.
 
 
The fileinfo.m file contains all the error and informational messages for
the File Information module report.
 
The filewat.m file contains all the error and informational messages for
the File Watch module report.
 
The ice.m file contains all the error and informational messages for the
Integrated Command Engine module report.
 
The log.m file contains all the error and informational messages for the
Login Parameters module report.
 
The mailsys.m file contains all the error and informational messages for
the System Mail module report.
 
The network.m file contains all the error and informational messages
for the Network Integrity module report.
 
The object.m file contains all the error and informational messages for
the Object Integrity module report.
 
The password.m file contains all the error and informational messages
for the Password Strength module report.
 
The patch.m file contains all the error and informational messages for
the OS Patches module report.
 
The queues.m file contains all the error and informational messages for
the System Queues module report.
 
The registry.m file contains all the error and informational messages
for the Registry module report.
 
The startup.m file contains all the error and informational messages for
the Startup Files module report.
 
The usrfiles.m file contains all the error and informational messages for
the User Files module report.
 
seperlinky's picture
20
Oct
2009
0 Votes 0
Login to vote

Vikram, I have done that

Vikram,

I have done that, but the missing report 179 still appears.

Clipboard12.jpg

Vikram Kumar-SAV to SEP's picture
21
Oct
2009
0 Votes 0
Login to vote

 which .m files did you

 which .m files did you select for Active Directory and group policy ?

Rupali Korde's picture
21
Oct
2009
0 Votes 0
Login to vote

Check if the data file is missing

Hi,

Do you have the report(data) file present for this module for policy run 179? (Filename - ads.179)

<INSTALL_DIR>\reports\<POLICY_NAME>\<AGENT_NAME>\module.policyrun

Check if this file has been deleted. If console can not find the report file, then it reports the missing data error.

Regards,
-Rupali

seperlinky's picture
21
Oct
2009
0 Votes 0
Login to vote

Vikram, I use ads.m for the

Vikram,

I use ads.m for the Active Directory and gpo.m for the Group Policy

Rupali,

The report has been deleted. Can I remove the report no. from the console then?

Regards,

Rupali Korde's picture
22
Oct
2009
0 Votes 0
Login to vote

You can not delete the report

You can not delete the report number from the console, but you can delete that particular policy run 179 from the policy runs node. The problem is, If only this particular module has problem and data for rest of the modules is in tact, you will lose data of other modules by deleting the policy run.
Please try following solutions -

Reasons can be-
1. Agent is deleted from the manager :
2. All reports for this particular job have been purged :

Solution - If any of the above issues are causing the problem, the solution is Update the 'Domains' node as well as 'Policy Runs' from the console

3. All the data of that particular policy run has been deleted by some reason -
Solution - Delete the policy run from console and update the 'Policy runs' and 'Domains' node.

4. That particular file is deleted from the reports folder due to some reason -
Solution - In this case, I will NOT recommend deleting the policy run as you will loose the data of rest of the modules.  You can suppress the prompt of missing data error.

If you do not want to see this message again, just select No in the dialog box you sent. This way even if by any chance you do not have the data, you will not be prompted with the 'Missing data' errors.