Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Remove old client name from list

Created: 22 Apr 2013 • Updated: 29 Apr 2013 | 5 comments
This issue has been solved. See solution.


 we have one of aix host name as  KANSERV  but previously its name as produsserv-sd so when i try to add this SAN client its coming up as

KANSERV-PROD. but ping and reverse lookup is pointing to 

root@master:/$ bpclntcmd -hn kanserv
host spqr3d01: at
aliases:    kanserv
i clear the host cache on media / master and client machines [ bpclntcmd -clear_host_cache ]
any help is appreciated.
Operating Systems:
Discussion Filed Under:

Comments 5 CommentsJump to latest comment

Dyneshia's picture

Did you check the bp.conf or host file ?'s picture

yes i already  verified that , its a current host name

$ cat bp.conf
SERVER = masterserv1
SERVER = mediaserv1
CLIENT_NAME = kanserv
CONNECT_OPTIONS = localhost 1 0 2
Stumpr2's picture

Dyneshia also suggested checking /etc/host and I'll throw in resolve.conf

VERITAS ain't it the truth?

Dyneshia's picture

Hello Raju,

Were you able to confirm if the server was listed in the /etc/host and  resolve.conf  ?

Another option would be to run a NBSU , open all of the files in text pad and then do a search in ALL files to see where else it is listed and remove it.

Instructions for NBSU :

From a command line navigate to :

  <NetBackup install path>\NetBackup\bin\support

- Run:  nbsu -c -t    

- When it completes, it will give you the location of the output file, please upload this to me. ( it's usually in the output\nbsu directory )

 Cleaning up output files...
 The results are located in the
 .\output\nbsu\7_master_master_20100511_101817 directory...

SOLUTION's picture

/etc/hosts file has this kanserv-prd entry . i am not good at networking thing but as per my coleague this xx-prd is merely a alias of kanserv & this is the not the issue.

bash-3.2$ cat hosts | grep kanserv
xx.xx.xx.xx      kanserv      kanserv-prd
As we want this to fix on last week itself what we did is we requresetd network team to add c-name kanserv-prd for kanserv  then  its working fine after that.