Video Screencast Help

Removing an Attachment from Resolved Incident

Created: 15 Jan 2013 • Updated: 16 Jan 2013 | 1 comment
This issue has been solved. See solution.

We are looking to save space on our drive as it tends to fill up very fast. Is it possible to remove attachments from incidents that have been marked a certain status (most likely resolved) but keep the incident information?

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yang_zhang's picture

Yes. When you choose to delete incidents, you can select to delete incident completely, or, just delete the attachment.

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