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removing bulletin and link icons from helpdesk toolbar

Updated: 21 May 2010 | 1 comment
sdunn's picture
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Does anyone know how I can hide or dim out the ‘make this incident a bulletin’ and ‘link this incident to another incident’ for a certain group of workers?  I have setup up security roles to prevent them creating bulletins from the console dashboard but they can still select these icons from the toolbar when creating and editing calls.

Many thanks for help.

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mccarthy.cw's picture
11
Aug
2009
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 One way to accomplish this

 One way to accomplish this would be to edit the workitemview.ascx page.  You could detect what type of worker the current user is and if it matches certain criteria disable or remove the task links.