Endpoint Protection

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  • 1.  Removing SEP 11.0.5

    Posted Mar 25, 2010 10:41 AM
    Hello, I am receiving a "Fatal Error During Installation" when trying to uninstal SEP 11.0.5.  The reason I am doing this is because I received a message telling me that my defs may be damaged or installation may be corrupt.

    Thanks in advance.


  • 2.  RE: Removing SEP 11.0.5

    Posted Mar 25, 2010 10:45 AM
    try rebooting the box and run the uninstall again,
    you can use the microsoft removal tool to remove SEP 5 and then install a fresh copy of sep
    try manuall uninstall to check for registry presence. you can get a copy of cleanwipe from support to remove SEP however it will remove all the symantec prodcuts on that box.

    http://support.microsoft.com/kb/290301

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248


  • 3.  RE: Removing SEP 11.0.5

    Posted Mar 25, 2010 10:45 AM

    Try using clean wipe, you can call support to get the tool.



  • 4.  RE: Removing SEP 11.0.5

    Posted Mar 25, 2010 05:16 PM
    Opening a Web case will be your easiest way to get the tool. Be sure to specify in the case abstract that you need the Cleanwipe tool.

    https://mysupport.symantec.com/

    Cheers,
    Thomas