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Removing SEP12.1 RU2

Created: 23 Dec 2012 • Updated: 26 Dec 2012 | 5 comments
This issue has been solved. See solution.

Hello,

SEP12.1 RU2 is not getting removed from one server. Could you please help let me know how can I get rid of the corrupted install and install freshly.

The SEP_instal.log says pending reboot however I have rebooted 4 to 5 times :O

Thanks for your help.

Regards,

Sushanta

Comments 5 CommentsJump to latest comment

Chetan Savade's picture

Hi,

The release of 12.1 RU2 included an updated CleanWipe utility & now it works/performs much better.

https://www-secure.symantec.com/connect/articles/n...

To receive this tool you need to contact Symantec Support.

Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

Check this article for more details.

https://www-secure.symantec.com/connect/forums/how...

I hope it's informative.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ajit Jha's picture

Contact Support for the updated Clean wipe for 12.1RU2. It will help u.

Here are the recommended methods for uninstalling the Symantec Endpoint Protection client.

Uninstall for a small group of clients For a handful of clients we recommend using the standard Windows uninstall method. Please find a step-by-step guide to this process in the knowledge base document "Uninstalling the client".
Uninstall for a large group of clients When accessing each client physically is not practical, there are many ways to automate the process.  While we cannot list all possible options in this article, here are several documented processes:

Regard's

Ajit Jha

Technical Consultant

ASC & STS

SOLUTION
Sushanta's picture

Thanks Ajit, I will try out these options and get you back. Meantime I will mark it as solved.

Thanks,

Sushanta

Ajit Jha's picture

Sure Sushanta,

Do try it and let us know if it doesn't work so that we can have some more trobleshooting.

Regard's

Ajit Jha

Technical Consultant

ASC & STS