Endpoint Protection

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  • 1.  Removing SEP12.1 RU2

    Posted Dec 24, 2012 02:11 AM

    Hello,

    SEP12.1 RU2 is not getting removed from one server. Could you please help let me know how can I get rid of the corrupted install and install freshly.

    The SEP_instal.log says pending reboot however I have rebooted 4 to 5 times :O

    Thanks for your help.

     

     

    Regards,

    Sushanta



  • 2.  RE: Removing SEP12.1 RU2

    Broadcom Employee
    Posted Dec 24, 2012 03:25 AM

    Hi,

    The release of 12.1 RU2 included an updated CleanWipe utility & now it works/performs much better.

    https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

    To receive this tool you need to contact Symantec Support.

    Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

    Check this article for more details.

    https://www-secure.symantec.com/connect/forums/how...

    I hope it's informative.



  • 3.  RE: Removing SEP12.1 RU2



  • 4.  RE: Removing SEP12.1 RU2
    Best Answer

    Posted Dec 26, 2012 01:04 AM

    Contact Support for the updated Clean wipe for 12.1RU2. It will help u.

    Here are the recommended methods for uninstalling the Symantec Endpoint Protection client.

    Uninstall for a small group of clients For a handful of clients we recommend using the standard Windows uninstall method. Please find a step-by-step guide to this process in the knowledge base document "Uninstalling the client".
    Uninstall for a large group of clients When accessing each client physically is not practical, there are many ways to automate the process.  While we cannot list all possible options in this article, here are several documented processes:

     



  • 5.  RE: Removing SEP12.1 RU2

    Posted Dec 26, 2012 09:57 AM

    Thanks Ajit, I will try out these options and get you back. Meantime I will mark it as solved.

    Thanks,

    Sushanta



  • 6.  RE: Removing SEP12.1 RU2

    Posted Dec 26, 2012 11:44 PM

    Sure Sushanta,

    Do try it and let us know if it doesn't work so that we can have some more trobleshooting.