Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Renewal Endpoint protection Small Business edition

Created: 05 Dec 2012 | 2 comments
Johan Softprice's picture

I have tried to renew 3 different serialnumbers and added 1 new serial number.
When renewing 2 seats expiring 13/12/2012, the new expiring date would be 13/12/2013. After pressing OK the 2 seats disappeared from the list. So now I miss 2 seats. How can I get them back?

Thanks,

Johan Van Orshaegen

Comments 2 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

I would suggest you to have a Look at these Articles:

About renewing your Symantec Endpoint Protection Small Business Edition license

http://www.symantec.com/docs/HOWTO54775

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/HOWTO55294

Recovering a deleted license

http://www.symantec.com/docs/HOWTO54924

Also check this - 

Symantec™ Endpoint Protection Small Business Edition 12.1.2 Installation and Administration Guide

http://www.symantec.com/docs/DOC6151

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.