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repeated mails are sent from Outlook

Created: 24 Apr 2012 | Updated: 25 Apr 2012 | 8 comments
n3m3sls's picture
n3m3sls Partner Accredited
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Hi i've got a problem, some emails that are sent trough outlook arrives twice (just in case they contains attachments), there is a link with some information that i found on internet: 

http://office.microsoft.com/es-es/outlook-help/los-mensajes-de-correo-electronico-con-datos-adjuntos-se-envian-repetidas-veces-a-los-destinatarios-HA001139414.aspx

please help me, is a virus or not?

 
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Thomas K's picture
Thomas K Accredited
repeated mails are sent from Outlook - Comment:24 Apr 2012 : Link

What Symantec(s) product are you using?I will move this over to the proper forum for better coverage. For starters, take a look at this article - Mail system is receiving hundreds of clean duplicated messages.

http://www.symantec.com/business/support/index?pag...

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n3m3sls's picture
n3m3sls Partner Accredited
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

Hi thanks for you answer, the product is sep 12.1. ru1 and i would like to know if it is related to some virus or is a problem at email service level, how to know that ¿?

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Thomas K's picture
Thomas K Accredited
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

Are these emails originating from a local system in your environment?

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n3m3sls's picture
n3m3sls Partner Accredited
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

 

there are emails that are sent to some users between them, not related to a special system, sometimes these mails arrives two or three times, but there are no evidence that is a virus, i think is a email service level problem
 
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theexplorer's picture
theexplorer
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

If these e-mails are being sent from the users involuntarily form(within) the network machines, then that should be a sign of Virus. Please run the loadpoint analysis and check for suspicious files.

Run power eraser.

Good Luck!

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Avkash K's picture
Avkash K
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

Hi,

I have seen related problem where sender's pst file(Outlook) was corrupted.

Sending duplicate mails to receiver.

try creating new pst file for that client..

I think this is not related to any virus issue...

Give it a try......

Regards,

Avkash K

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pete_4u2002's picture
pete_4u2002 Symantec Employee
repeated mails are sent from Outlook - Comment:25 Apr 2012 : Link

whats the email server? is Microsoft exchange? if yes, whats the version?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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n3m3sls's picture
n3m3sls Partner Accredited
repeated mails are sent from Outlook - Comment:04 May 2012 : Link

Hi 

 

Symantec told me that it's a service problem and not a virus...
 
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