Endpoint Protection

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  • 1.  Repeating event 59 and 13 errors, along with some event 42 errors

    Posted Jun 26, 2009 06:12 AM
    Just today my own PC running Vista and SEP 11.0.4000.2295 (SEPM is later release, but auto upgrade not working, but that's another thread to start later), I started getting a bunch of event log errors this morning. There are 2 errors. First one is:

    59 LiveUpdate NT AUTHORITY\SYSTEM 6/25/2009 9:54 PM
    Message: 6004: Internal authentication failed for the C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt252\COHCOL.grd file.
    Run LiveUpdate again as the cause may have been a transmission error. If the error persists, contact your network administrator or LiveUpdate provider.


    Second message is the classic sescLU error event 13:

    13 SescLU N/A 6/25/2009 9:54 PM
    Category: The operation completed successfully.
    Message: LiveUpdate returned a non-critical error. Available content updates may have failed to install.


    These 2 errors keeps repeating themselves every now and then in pairs. I checked my definitions and they look up to date. All indicators are "green" meaning it seems OK. But curious to what these errors are and if my system is truly protected.




    I also have been receiving seemingly randomly this error:

    42 Symantec AntiVirus N/A 6/24/2009 8:52 PM
    Message:
    Auto-Protect Error: Auto-Protect is disabled because registration of the virus databases failedApplication has encountered an error.
    For more information, please go to: http://www.symantec.com/techsupp/servlet/ProductMessages?product=SAVCORP&version=11.0.4000.2263&language=english&module=1000&error=0074&build=symantec_ent

    Not sure if it's related, but it doesn't sound good either. Any ideas greatly appreciated.





  • 2.  RE: Repeating event 59 and 13 errors, along with some event 42 errors

    Posted Jun 26, 2009 06:22 AM

    redeoplying SEP to this machine - but with the latest version? I take it it's the only machine not working?

    Don't forgot to remove liveupdate too and let it re-install when you put SEP back on



  • 3.  RE: Repeating event 59 and 13 errors, along with some event 42 errors

    Posted Jun 26, 2009 11:16 AM
    Make sure you are not using LiveUpdate version 3.4, as this is a consumer version and will create the
    "sescLU error event 13". Install LiveUpdate 3.3 for SEP.

    Cheers,
    Thomas



  • 4.  RE: Repeating event 59 and 13 errors, along with some event 42 errors

    Posted Jun 26, 2009 11:25 AM
    This Issue is fixed in MR4 MP1a so make sure that you are trying to install the SEP MR4 MP2

    Cheers,
    Kavish


  • 5.  RE: Repeating event 59 and 13 errors, along with some event 42 errors

    Posted Jun 26, 2009 02:02 PM
    ok guys, will update and see what happens and mark this as solved if it worked

    Is there a known issue for the automatic updater to not be working? the PC in question is in a group that I added the new installation package to, but it hasn't upgraded. i saw the prompt show up once saying it was going to be upgraded, but nothing. Odd. I'll start another thread later for that i guess.