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replace IM Manager server

Updated: 10 Aug 2010 | 2 comments
AndrewB's picture
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This issue has been solved. See solution.

We are looking to "migrate" IM Manager to a new server. Is there a document available that lists the steps for doing this?

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benjamin_lurie's picture
09
Jul
2010
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This is really just a new install while using the existing

By migration I think you mean installing IM Manager on a new server and using the existing IM Manager database.  Then shutting down your old server.  This is a straightforward process.

* Set up new server.
* Install IM Manager on new server.  When the installer runs the installer will ask you if you want to use an existing database or a new one.  You will choose existing database. 
* Then test your new server.   If this is for public IM you can test against the new server using host files: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/949a398596db626888257341006a9e18?OpenDocument.
* Once you are happy you can start using your new server.  If this is a public IM server you will need to point public IM clients to it.  Here are the DNS entries you need to change: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/0201fa48d7c6677f88257341006aa0ad?OpenDocument.
* There still may be information on the system dashboard for the old server.  Use the following KB to clear them out: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/a364063fc4afb13c88257341006aa0a8?OpenDocument

Ben

AndrewB's picture
09
Jul
2010
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thank you very much ben!

thank you very much ben!

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com