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Replace some old shortcuts after shortcut content policy settings change

Created: 18 Aug 2012 • Updated: 22 Aug 2012 | 3 comments
This issue has been solved. See solution.

Customer is using message body in shortcut content. However at some point somone changed policy settings for shortcut to no shortcut content by mistake. So we changed it back to message body in shortcut content. Meantime there are some shortcuts created for few days with no shortcut content. 

How can we re-create those shortcuts with message body in the content? Is there any automated / server side process for this?

Many Thanks in advance for your help.

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JesusWept3's picture

Use the RestoreShortcutBody registry key
http://www.symantec.com/business/support/index?page=content&id=TECH47364

It will rewrite all existing shortcuts to whatever the policy contains now
So you could change it from being full body to being just 500 characters and contain the banner etc, then run this process to make all the shortcuts use that new policy

It can take some time, it can also grow the Exchange Transaction Logs significantly as it is editing all shortcuts for users that you run it against.

Also it cannot recreate shortcuts that do not exist in the mailbox anymore (either from user deletion or shortcut expiry)

SOLUTION
Rob.Wilcox's picture

Please bear in mind what was said above. The process is not intelligent it will rewrite all of your shortcuts. If that is millions... Then it will take a long time.