Symantec Management Platform (Notification Server)

We removed Dell Client Manager in order to upgrade to NS 7 SP5.  This caused a major issue as described here:

https://www-secure.symantec.com/connect/forums/removed-dell-client-manager-now-cannot-import-software-resources

Now, what we have found is replication is failing since the removal of DCM.  Here is the error:

 Source: SourceReplicationImportExportProvider

Description: Unable to export the specified object during replication (Task: Replicate, Type: Item, Guid: 1F1GRC1 (80cd4f90-494f-4121-951b-e6ec8422abf4), Exception: Altiris.NS.Exceptions.AeXException: An unexpected exception has occured during CreateInstance. (Assembely:Altiris.DellCM.Patch, Version=3.0.0.0, Culture=neutral, PublicKeyToken=5826ffdd0bcbd7fb Type:Altiris.DellCM.Patch.DataClasses.DellComputerModel) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Altiris.DellCM.Patch, Version=3.0.0.0, Culture=neutral, PublicKeyToken=5826ffdd0bcbd7fb' or one of its dependencies. The system cannot find the file specified.

File name: 'Altiris.DellCM.Patch, Version=3.0.0.0, Culture=neutral, PublicKeyToken=5826ffdd0bcbd7fb'

   at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)

   at System.Reflection.Assembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)

   at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)

   at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)

   at System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)

   at System.Activator.CreateInstance(String assemblyName, String typeName)

   at Altiris.NS.ClassActivator.CreateInstance(String assembly, String type, Object[] parameters)


WRN: Assembly binding logging is turned OFF.

To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.

Note: There is some performance penalty associated with assembly bind failure logging.

To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].


   --- End of inner exception stack trace ---

   at Altiris.NS.ClassActivator.CreateInstance(String assembly, String type, Object[] parameters)

   at Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType, Object[] parameters, Guid itemGuid)

   at Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType)

   at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)

   at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)

   at Altiris.NS.ItemManagement.Item.GetItems(GuidCollection itemGuids, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)

   at Altiris.NS.ItemManagement.Item.GetItems(GuidCollection itemGuids, ItemLoadFlags itemLoadFlags)

   at Altiris.Resource.ResourceData.InitialiseData()

   at Altiris.Resource.ResourceData.get_ResourceDataClasses()

   at Altiris.Resource.ResourceData.ExportExternalDataClasses(GuidCollection exportDataClasses, XmlTextWriter xmlWriter)

   at Altiris.Resource.ResourceData.Export(XmlTextWriter xmlBuilder)

   at Altiris.Resource.ResourceItem.OnExport(XmlTextWriter xmlBuilder)

   at Altiris.NS.ItemManagement.Item.Export()

   at Altiris.NS.Replication.ReplicationJobHelper.ExportObject(String type, Guid guid)

   at Altiris.NS.Replication.SourceReplicationImportExportProvider.ReplicateObjects(ReplicationJob jobItem, String jobId, String operationId, String type, ReplicationManifest manifest, Boolean dataSent)).Anyone else encountered this? 

I also wanted to upgrade to SP5/MR2 but because of the issues mentioned, I've held out, waiting for a "upgrade to SP5 with DCM uninstall" document that was talked about in October from the link you provided.  Still waiting!

Hi,

we started looking into this - would it be possible for you to provide us with the results of these queries:

select * from Item where [Guid]='80cd4f90-494f-4121-951b-e6ec8422abf4'

select * from ItemClass where [Guid]='80cd4f90-494f-4121-951b-e6ec8422abf4'

and attach NS logs from your server?

Dmitri,

The top query (select * from Item where [Guid]='80cd4f90-494f-4121-951b-e6ec8422abf4') returns no results.  The second one (select * from ItemClass where [Guid]='80cd4f90-494f-4121-951b-e6ec8422abf4) returns this:

ClassGuid: 539626D8-A35A-47EB-8B4A-64D3DA110D01

The only error in the NS logs related to this is what I posted above- do you need a full log?

Also, I have an open support ticket for this— if you want details, please send me a private message.

Bryan

Bryan,

thank you for a quick reply. Yes, full log would be very useful.

Bryan,

may I also ask you for the output of the next query?

select * from RM_ResourceDell_Computer where [Guid]='80cd4f90-494f-4121-951b-e6ec8422abf4'

Dmitri,

 The table RM_ResourceDell_Computer is not present in my database.

I'm having the same issue. I had followed the recommended procedure KB for removing the product lines from SQL after uninstalling. Yet it appears my computers won't export because of this error. Was there a resolution?