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Replication SEPM 12.1 Server Email Notification Issues

Created: 29 Jan 2013 • Updated: 01 Feb 2013 | 6 comments
This issue has been solved. See solution.

To Whom It May Concern:

I setup SEPM 12.1 orginally on our Windows Server 2008 R2 with our Exchange Server.  Had it all configured with email notifications, etc...  We then decided to move it to a Windows Server 2003.  To do so easily we decide to go with the approach of the Symantec Article ID: TECH 104389 (How to move Symantec Endpoint Protection Manager from one machine to another) using the replication server method.  Everything worked accordingly.  We then stopped the embeded database and Management Server on the old server and the new server appeared to be working correctly.  However, the new server is not sending email notifications.  We have checked the mail server settings and they are correct.  We setup a new connector in Exchange 2010 correctly.  What is strange is that Server Health notifications are working, but no other notifications are???  Even the Test Email in the mail server setup will not work.

Wondering if anyone would have any idea as to why the Server Health email notifications would go thru as email, but nothing else.  Cannot find any errors in logs either.

Thanks.

John

Comments 6 CommentsJump to latest comment

.Brian's picture

Do you have the mail server name setup by hostname or IP address. If hostname, did you put in the FQDN?

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SebastianZ's picture

Have the server health notitfications any different settings than the others?

Are these set to send emails to : "Send email to system administrators" or " to (comma or semicolon separated"?

Chetan Savade's picture

Hi,

Delete the notificaiton & recreate them in the console.Check if it works.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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SOLUTION
John Chapman's picture

Apologies for the delay in responding.

I have mail server name setup by IP Address.

The notifications are all original as setup on the first server and replicated to the second server, so they have not changed.  They are setup to email " to (comma or semicolon separated)" with only one email address.

Will attempt the suggestions of deleting the notification and re-creating. 

Thanks.

John

SebastianZ's picture

What exact SEP 12.1 are you using - there have been several defects in SEP prior to RU2 regarding the notitfications - any chance for upgrade to 12.1 RU2?

John Chapman's picture

Presently running SEPM v12.1.1101.401  RU1 MP1

Deleted the Authentification Notification and recreated it in the console.  Tested and I am receiving notification of login failure.  I will do the same to the other notifications.  Thanks.