Report by Category

This issue has been solved. See solution.
JoeBolster's picture

Any ideas..
Im looking for a report to run by a specific category for open issues. If possible by date range.

cnimmer's picture

report

I have an NS report that lets you pick a HelpDesk category, then shows open tickets for the past X days. 

Apparently I can't attach files to this post though...

JoeBolster's picture

that would be great...thanks

Can you send it to me in an email? Thanks

Joe.Bolster@venetian.com
The Venetian ~ Palazzo Resort Hotel Casino
Las Vegas, NV

cnimmer's picture

Try This

Solution

I created a download for the report.  Once it's been approved, you should be able to access it here: 

https://www-secure.symantec.com/connect/downloads/helpdesk-6x-all-category-report