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New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Report by Category

Updated: 21 May 2010 | 3 comments
JoeBolster's picture
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This issue has been solved. See solution.

Any ideas..
Im looking for a report to run by a specific category for open issues. If possible by date range.

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cnimmer's picture
21
Oct
2009
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report

I have an NS report that lets you pick a HelpDesk category, then shows open tickets for the past X days. 

Apparently I can't attach files to this post though...

JoeBolster's picture
03
Nov
2009
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that would be great...thanks

Can you send it to me in an email? Thanks

cnimmer's picture
04
Nov
2009
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Try This

I created a download for the report.  Once it's been approved, you should be able to access it here: 

https://www-secure.symantec.com/connect/downloads/helpdesk-6x-all-category-report