Intel,Altiris Group

  • 1.  Report for Created by Group

    Posted Mar 14, 2011 08:16 PM

    Does anyone know how to get Created BY Group in a report? I need to know how many tickets were created by a particular group.

    Thank you



  • 2.  RE: Report for Created by Group

    Posted Mar 21, 2011 09:39 AM

    I am also looking for a solution to this :)



  • 3.  RE: Report for Created by Group

    Posted Mar 23, 2011 08:58 AM
      |   view attached

    Try the attached report.  You'll need to rename it to .report so you can import it.

    The only way I know how to associate tickets to groups is via the user.  In other words a user is a contact for a ticket and he/she belongs to a particular group.  I can't find a direct association.

    So this report basically takes a count of all the incident tickets where the user is the 'submitter' and displays the groups that he/she is associated with.

    Note that you will have trouble because a user may belong to more than one group.  So for example what might happen is UserX is a member of both groups A and B.  The report will show that both groups A and B have a ticket, but it is referring to the same ticket.

    If you have users in only one group then you don't have to worry.

    Give it a go anyway, you might find this helps as a starter.  I've made a couple of comments in the SQL to help you change the values if needed.

    Attachment(s)

    txt
    Group_Tickets.txt   5 KB 1 version