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Report Customization

Created: 29 Apr 2013 • Updated: 26 Aug 2013 | 5 comments
This issue has been solved. See solution.


In the out-of-box report, My Open Tickets, you get an option to click on a link to alter the result count under Report Settings.  How do you set that on new reports that are created?  I can't find it anywhere in the Report Designer.

Operating Systems:

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HarrisT's picture

If you select the "Options" tab when altering a report, you can use the "Limit Rows" functionality as seen in the screenshot below.


Aaron@TH's picture

I already have that set, but am missing the link.  see below.


HarrisT's picture

I tried to create a new report to do this, and was unable to get my custom report to have the functionality you're looking for.

What I did as a workaround: Create a copy of a report that can edit the count (My Open Tasks, for example). After the copy is created, edit the report to return the information you're looking for and save/rename the report.

Doing this worked for me.

Aaron@TH's picture

thanks, that seemed to work for me as well.

TGiles's picture

Unfortunately the ability to define the row limit at run-time is not available on custom reports. The only way to get this functionality is by the work around provided by HarrisT in the previous post.