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Report to get the voting details in change ticket

Created: 28 Feb 2013 • Updated: 26 Aug 2013 | 4 comments


I am trying to create a report using sql query to get the voting details for each change ticket. basically we want to track the voting of the CAB Approvers.

i am able to get the voting details when the voting is active but not when they are closed.

any help will be appreciated.

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BRING's picture


This currently does not exist.  There is a feature request surrounding the that will be available in the next major release of Servicedesk.


TGiles's picture

With the upcoming release of MP1 we are looking at adding a comment in the Process History of the ticket showing who cast the vote & if it was Approved or Denied. This will at least provide the voting history in the case for review. 

I don't believe this will completely address the reporting request, but it does at least provide a method to review the voting.

kareddy's picture

do you have a time frame of when this relese will be out

TGiles's picture

Its scheduled for a Q2 release at this time.