Report - List incidents by Assigned Group
Updated: 22 May 2010 | 2 comments
Hi all,
Just curious as to whether anyone knows a solution for me. I want to run a report that will list all incidents (open and/or closed) by assigned group, rather than worker, for a specified period.
Any ideas or hints?
Aaron
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Incidents by Assigned Group
I am assuming that you mean the Queue that you have setup and individual workers assigned too?
I do it using Crystal Reports and just Cross Reference the Worker table with the Queue_ID field linking the Name Field between the Worker Table and the workitem_current_view.
If there is a way to do it directly in Altiris I am not sure.
Incidents by Assigned Group
Yep, that's correct - all I need though is the queue and the jobs in it, not necessarily the workers it is assigned to.
Thanks for the info - though I'm totally useless in Crystal Reports... ;)
Aaron
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