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Reported Errors from the SEP Support Tool

  • 1.  Reported Errors from the SEP Support Tool

    Posted Dec 06, 2012 08:25 AM

    Hello,

    I am performing a health check on our SEPM server which is version 11.6000 and running on 32 bit 2003 server OS. Our server is running as expected however there are a few problems when using the SEP support tool which I would like to correct. The errors are as follows:

    1.

    Issue The Symantec Endpoint Protection Manager is not using its configured ports
    Product Symantec Endpoint Protection Manager
    Category Status
    Subcategory Ports
    Click for more ->
    Which communication ports does Symantec Endpoint Protection use?
    Status Error
    Tests
    Error

    No SepM IIS virtual directories exist which are properly located in the directory D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\. Check the report "Is Microsoft IIS correctly configured for Symantec Endpoint Protection Manager?"

    2.

    Issue Microsoft IIS is not correctly configured for Symantec Endpoint Protection Manager
    Product Symantec Endpoint Protection
    Category Console
    Subcategory Configuration
    Click for more ->
    Unable to communicate with the reporting component after logging to the Symantec Endpoint Protection Manager
    Status Error
    Tests
    Error No IIS web sites were found with a port matching that configured for the Symantec Endpoint Protection Manager. Check the report "Is the Symantec Endpoint Protection Manager using its configured ports?"

    Can anyone tell me what is causing these? The suggested articles do not offer any assistance in understanding what is wrong.

    For issue 1 I have checked the virtual directories exist within IIs and they link to the locations specified within my SEPM folder structure.

    For issue 2 I can see that my IIs site is configured for port 80, 443 and 8014

    Can anyone help?



  • 2.  RE: Reported Errors from the SEP Support Tool

    Posted Dec 06, 2012 09:29 PM

    Were any ports changed during the install?



  • 3.  RE: Reported Errors from the SEP Support Tool

    Posted Dec 11, 2012 05:34 AM

    Not that I'm aware of.



  • 4.  RE: Reported Errors from the SEP Support Tool

    Posted Dec 12, 2012 05:40 AM

    Anyone??



  • 5.  RE: Reported Errors from the SEP Support Tool

    Posted Dec 12, 2012 05:45 AM

    HI,

    If you don't have received your answer you can contact symantec support team.

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

     

    hone numbers to contact Tech Support:-

     

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

     

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 6.  RE: Reported Errors from the SEP Support Tool

    Broadcom Employee
    Posted Dec 12, 2012 05:50 AM

    if the SEPM is functioning you can ignore these error message.