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Reporting component error after configuring FAST CGI

Updated: 21 May 2010 | 18 comments
hemu's picture
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I am faceing reporting component error after configuring fast CGI.............

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AravindKM's picture
10
Oct
2009
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Check with this article U

Check with this article U had
done everything which is present in this article or u missed something?

Installing the FastCGI Extension for Internet Information
Services 6.0

http://www.symantec.com/connect/articles/installing-fastcgi-extension-internet-information-services-60

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hemu's picture
10
Oct
2009
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Yes i have followed all the

Yes i have followed all the steps.

Also i have configured fastCGI on two server wher symantec website is configured defult and not able to do that on servers which are not on defult website...........

Things are EASY with File Sharing....... It makes easy for Viruses also...!!

Symantec SEP11 STS
Symantec SNAC 11 STS

AravindKM's picture
10
Oct
2009
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In the folder program

In the folder program
files\symantec\symantec endpoint protection manager\ php.ini

put these lines in ON :

display_errors = Off

display_startup_errors = Off

 And you try to login to SEPM and see whether you
are getting any error message....

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hemu's picture
10
Oct
2009
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yes still geting

yes still geting error.........please help

Things are EASY with File Sharing....... It makes easy for Viruses also...!!

Symantec SEP11 STS
Symantec SNAC 11 STS

AravindKM's picture
10
Oct
2009
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Are you getting same error

Are you getting same error
only or getting something else also?

 

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
10
Oct
2009
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Also tell me what is the

Also tell me what is the
exact error you are getting?

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hemu's picture
10
Oct
2009
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In console i am geting

In console i am geting reporting component error and in IIS i am geting unexpected error

Things are EASY with File Sharing....... It makes easy for Viruses also...!!

Symantec SEP11 STS
Symantec SNAC 11 STS

AravindKM's picture
10
Oct
2009
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Try this article .You may go

Try this article .You may go through
it s comments also

How to Create a new
"Reporting" Virtual Directory in IIS Manager for troubleshooting
"Unable to Communicate with Reporting Component" issue

https://www-secure.symantec.com/connect/articles/how-create-new-reporting-virtual-directory-iis-manager-troubleshooting-unable-communicate-r

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hemu's picture
10
Oct
2009
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hea i have try all dis but

hea i have try all dis but not helping ......... if i remove fastcgi maping it works fine.............

Things are EASY with File Sharing....... It makes easy for Viruses also...!!

Symantec SEP11 STS
Symantec SNAC 11 STS

AravindKM's picture
10
Oct
2009
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Try this doc and see any

Try this doc and see any
error logs you are able to get

How to enable error logging
to troubleshoot PHP issues in Symantec Endpoint Protection Manager (SEPM)

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010712380848

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
10
Oct
2009
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  Try this also Specifying

 

Try this also

Specifying the php.ini file used by the Symantec Endpoint Protection
Manager (SEPM) Reporting website.

http://service1.symantec.com/SUPPORT/ent-security....

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

hemu's picture
12
Oct
2009
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no chage tryed all above

no chage tryed all above steps.......

Please help me........

Things are EASY with File Sharing....... It makes easy for Viruses also...!!

Symantec SEP11 STS
Symantec SNAC 11 STS

AravindKM's picture
12
Oct
2009
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Are you getting any php

Are you getting any php logs...?

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
12
Oct
2009
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Also tell me any error in

Also tell me any error in scm.server.0.log? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
12
Oct
2009
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Try like this A > To install

Try like this

A > To install the FastCGI Extension for Internet
Information Services 6.0

 

1 Double-click one of the following files, as appropriate
for your computer:

 

A] fcgisetup32.msi

B] fcgisetup64.msi

 

2 In the Welcome to the FastCGI Setup Wizard, click Next.

 

3 Check the I accept the terms in the License Agreement
check box, and then click Next.

 

4 Click Install.

 

5 Click Finish

B > To change the IIS PHP mapping

 

1 Click Start>Control Panel>Administrative
Tools>Internet Information Services (IIS) Manager.

 

2 In the navigation tree, under Web Sites, under Your SEPM
Web Site, right-click Reporting, and then select Properties.

 

3 On the Virtual Directory tab, click Configuration.

 

4 On the Mappings tab, under Application extensions, click
the executable path,and then click Edit.

 

5 Change the path to %WINDIR%\system32\inetsrv\fcgiext.dll
where you replace %WINDIR% with the definition of %WINDIR% on your  computer.

 

immediacy after this try to login and see whether it works
or giving any error?

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
12
Oct
2009
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Other than reporting all

Other than reporting all others are working in your server.
Am I right?

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

shp's picture
12
Oct
2009
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Pls refer these

Pls refer these links...

Using FastCGI to Host PHP Applications on IIS 6.0
http://learn.iis.net/page.aspx/247/using-fastcgi-t...

Configuring FastCGI Extension for IIS 6.0
http://learn.iis.net/page.aspx/248/configuring-fas...

Check script mapping in IIS configuration and application mapping in fcgiext.ini file...
For further details pls see the above links... 

Hope this will help you....

Regards,
Srinivas H.P.
HCL Infosystems Ltd

AravindKM's picture
15
Oct
2009
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Are you still facing the same problem?

Are you still facing the same problem?

Then try this...

 

1. Get the fcgisetup.exe in
the SEP CD2 installer then install it on the SEPM server

2. After the installation is
done navigate to C:\Windows\System32\inetsrv

3. Open fcgiext.ini with a
text editor.

4. Add the following lines to
the bottom of the file:

php=PHP

[PHP]

ExePath=D:\Program
Files\Symantec\Symantec Endpoint Protection Manager\PHP\php-cgi.exe

Arguments=-c "D:\Program
Files\Symantec\Symantec Endpoint Protection Manager\Php\php.ini"

InstanceMaxRequests=10000

EnvironmentVars=PHP_FCGI_MAX_REQUESTS:10000

RequestTimeout=500

ActivityTimeout=900

 

5. Save the changes to the
file.

6. Now navigate to
<drive>:\Program Files\Symantec\Symantec Endpoint Protection
Manager\Php\php.ini

7. Right click on php.ini and
uncheck "Read only" and click on OK. Then open the file and add the
following lines to the bottom of the file:

 

fastcgi.impersonate=1

fastcgi.log=0

 

8. Save the changes to the
file and close it. Again open properties php.ini and check the "Read
only" box and click on OK.

9. Click Start>Control
Panel>Administrative Tools>Internet Information Services (IIS) Manager

10. In the navigation tree,
under Web Sites, under Default Web Site, right-click Reporting, and then select
Properties.

11. On the Virtual Directory
tab, click Configuration. On the Mappings tab, under Application extensions,
click the executable path, for the extension .php and then click Edit.

12. Change the path to
C:\windows\system32\inetsrv\fcgiext.dll

Or
%WINDIR%\system32\inetsrv\fcgiext.dll

 

Where you replace %WINDIR%
with the definition of %WINDIR% on your computer.

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind