Endpoint Protection

 View Only

  • 1.  Reputation check problem

    Posted May 05, 2016 11:11 AM

    Hi everyone,

    we have Symantec Endpoint Protection Manager 12.1.6 MP4 installed on a Windows server.

    All is working fine except for a notification that keeps arriving by e-mail since 10 days.

    Theis notification is about one Windows 7 x64 pc that had some network issues for 2-3 days and then recovered.

    Since that days, our Endpoint Protection Manager keeps sending this notification to me (the admin of the server):

    Reputation check for unproven files failed because of network errors for the last 3 days

    I already told SEP through console to acknowledge this problem, but every day I'm receiving the same e-mail notification.

    What should I do, except to disable those notifications (that I don't want to disable, indeed)?

    Thanks in advance for your time,

    Regards



  • 2.  RE: Reputation check problem

    Posted May 05, 2016 11:48 AM

    Try deleting and re-creating it



  • 3.  RE: Reputation check problem

    Posted May 05, 2016 12:03 PM

    Hi Brian, thanks for your answer, I deleted and recreated the notification into SEP.

    After 2 minutes I received the notification again :/

    The condition into notification is that at least 1 computer must match.

    How can I fix this issue?