Endpoint Protection

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  • 1.  Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 13, 2015 01:38 AM

    Read some writeups about firewall blocking the reputation link so manually tried said website and this is the server it hits.

     

    This webpage is not available

     

    The webpage at https://ent-shasta-rrs.symantec.com/mrclean might be temporarily down or it may have moved permanently to a new web address.
    Error code: ERR_INVALID_RESPONSE


  • 2.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 13, 2015 02:01 AM

    Chekc this Article URL http://www.symantec.com/docs/TECH162286

    And

    https://www-secure.symantec.com/connect/forums/sep-clients-internet-access



  • 3.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 13, 2015 03:29 AM

    We do not have a firewall, blocking any sites.

    We do use a proxy called virtunet which is used to filter unsavoury websites and have white listed the symantec web pages and problem still exists.

     

    Can someon confirm the URL's have not changed and the said servers are actually up?

     



  • 4.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 13, 2015 03:39 AM

    Followed these steps and works 

     

    To test connectivity with the Licensing server

    1. Go to the following page: https://tus1gwynwapex01.symantec.com/

    2. Accept the certificate.

    3. If you are redirected to the Symantec Endpoint Protection web site, the connection is working correctly.

     

    To test connectivity with the Insight servers

    1. Go to the following page: https://ent-shasta-mr-clean.symantec.com:443/incident-mrc/1

    2. If the connection is working correctly, you will be re-directed to http://www.symantec.com YES

    3. Go to the following page: https://ent-shasta-rrs.symantec.com/mrclean

    4. If the connection is working correctly, you will see HTTP 400 Bad Request.
      There is no main page or redirect for this server. NO only error as shown in 1st post (using Chrome)

    5. But with IE YES 

       

      The webpage cannot be found
      <id id="http400"> HTTP 400</id>
       
       

      Most likely causes:

      • There might be a typing error in the address.
      • If you clicked on a link, it may be out of date.
       

      What you can try:
       

       

      <id id="retypeAddress">Retype the address.</id>
       

       

      Go back to the previous page.
       

       

      <id id="mainSite1">Go to </id><id id="mainSite3"> and look for the information you want.</id>
       

       

      More information More information 

     



  • 5.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 13, 2015 03:56 AM
    Can you double check your rule here is the list of URL http://www.symantec.com/business/support/index?page=content&id=TECH166923


  • 6.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.



  • 7.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 22, 2015 02:01 AM

    Hi Rafeeq,

     

    No problem with update definitions rolling out.

    Problem is 

    Reputation check for unproven files failed because of network errors for the last 3 days. 

     

    Read articles of how to stop the reporting , disable the insight etc.

    No firewall issues!

    Can manually access sites etc with correct redirection

    Now coming up on 5 machines

    Very frustrating



  • 8.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jan 22, 2015 07:58 AM

    Have you contacted support?



  • 9.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted May 12, 2015 09:47 AM

    Same problem for me, maybe SEP go to internet with unauthorized account? (i think it's system user and not Administrator)



  • 10.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jul 12, 2015 10:25 PM

    Did you ever figure this out?  I have it on one computer now. Client was fine for a month before it started.



  • 11.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jul 24, 2015 03:56 AM

    Still getting the issue, cannot solve given up.