Endpoint Protection

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  • 1.  Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 09:22 AM

    Bonjour,

    I installed Symantec Endpoint Protection on a system protected by an IP Access-List. Only ports 8014 to SEPM and 7070 to LiveUpdate Servers are opened. It's impossible to have access to the Internet. All seems to be functional except a repeat file reputation errors. I installed the smallest package, Basic Server with Anti-Virus and Anti-Spyware, v12.1 RU5.

    Anyone can help me to resolve this problem?

    Best Regards.

     

    Symantec Endpoint Protection
    Symantec
    File Reputation Detection Triggering Notification on 06/07/2015 15:06:32
      Updated since 06/06/2015 19:00:00         Print      

     

     

    Computer 
    Current User 
    IP Address    		 Domain Name 
    Server Name 
    Group Name    		 Product Version File Reputation Detection Event Time
    ******* ******** 12.1.5337.5000 Reputation check for unproven files failed because of network errors for the last 3 days. 06/06/2015 00:41:40

     



  • 2.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 11:53 AM

    If you don't have Internet access then you can disable Download Insight

    Customizing Download Insight settings



  • 3.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 12:37 PM
      |   view attached

    I already disable the Download Insight.  o.O

    See attachment, the Download Protection settings.

    I disable too the Insight Settings in the Global Scan Options.



  • 4.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 12:53 PM

    In that same policy under Advanced options >> Global Scan Options, do you have "Enable Insight for.." unchecked?

    Capture_91.JPG



  • 5.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 01:21 PM

    Unchecked



  • 6.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jun 09, 2015 02:57 PM

    Ensure that your scheduled and manual scans do not use Insight Lookup.

    Check the Administrator defined scan >> Insight Lookup tab..is "Enable Insight Lookup" checked?

    Check the same under Administrator On-demand Scan settings...is it enabled here as well?



  • 7.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.
    Best Answer

    Posted Jun 10, 2015 02:56 PM

    Try to disable Insight lookups:

    Clients > Policies > Settings > External Communications Settings > Disable Allow Insight lookups for threat detection.

    See this article:

    Enabling or disabling client submissions to Symantec Security Response

    http://www.symantec.com/docs/HOWTO81000

     



  • 8.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jul 04, 2015 10:53 AM

    Sorry guys about delayed response. I never receive email notifications of your posts.

    When I combine all of your suggestions, that it works. I do not receive more email alert about this problem.

    Thanks Brian and greg12.

     

    Best Regards.



  • 9.  RE: Reputation check for unproven files failed because of network errors for the last 3 days.

    Posted Jul 04, 2015 11:04 AM

    Happy to help as always. If you could, please close out the thread by using the 'Request split solution' option and selecting the posts that assisted you as the best answers.

    Thanks and enjoy your weekend!

    -Brian