required information for Create case for SWG
Updated: 16 Nov 2011 | 3 comments
This issue has been solved. See solution.
How I can full this for Symantec Web Gateway 8450 to create case support :
Product name : Web Gateway .
Product version : ?
Platform : ?
Platform Version :?
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Hi, The Product version is
Hi,
The Product version is probably the only that would be useful. Current version is 5.0.2, but could be 5.0.1 or older. This displays on the SWG GUI under Administration > Updates -> Web Gateway Software Updates -> Current Sofware Version
Platform and Platform version in our systems lists Linux and linux versions so you can use any of those and it will be fine. Those can be changed afterwards.
HTH,
Federico
linux version ?????
This displays on the SWG GUI under Administration > Updates -> Web Gateway Software Updates -> Current Sofware Version = 5.0.2
Platform and Platform version in our systems lists Linux and linux versions ? How I can determine the linux versions that sutible to my product to optain prefect support for Web Gateway 8450
Hi, I'm confident you will
Hi,
I'm confident you will get perfect support regardless of the platform indicated. You can use Fedora 13 for the Platform Version.
Thanks,
Federico
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