Endpoint Protection

Hi Folks,

I am using LUA 2.3.1 on windows server2003. Unfortunately i have not configured SMTP settings in it as we do not have it. We have forgot the login password for the console, or i should say the fact that the admin has left the organization withouth sharing the password.

Now we have to access it as i need to add few products to it. I googled it and found soemthing here but did not worked for me.
https://www-secure.symantec.com/connect/articles/how-find-database-password-embedded-database

Can anyone of you assist me reseting the password or should i open a support case with technical team for the same?

Thanks in advance.

I would open a case with Symantec for this requirement

Hi 

NOTE: The below steps are not tested or recomended by Symantec.

Please follow the steps mentioned below at your OWN RISK.

1. Open Command prompt on LUA server
2. Navigate to c:\Program files x86\Symantec\Live Update Administrator\PGSQL\Bin
3. Type the command select user_name from adm_user; (this command helps in knowing the admin users of the LUA server)
4. Type the command update adm_user set password= 'mU1djbU5rNH3wyTpploJvxO6g40=' where user_name = '<your user name>'; (Replace <your user name> with the admin user which you want to reset the password.
5. Exit the command prompt
6. Login to LUA Console, with username and password should by symantec