Video Screencast Help

reset the password

Created: 23 Dec 2012 • Updated: 25 Dec 2012 | 6 comments
This issue has been solved. See solution.


I want to change the password to stop the service of smc from server due to security reason. pls guide me.

Comments 6 CommentsJump to latest comment

rs_cert's picture

Go to SEPM.

Login Console with Admin Id.

Go client Tab and then choose the Group where you want to set the password.

Under that Group choose the policy TAB.

Click on General Setting then tab on Security Setting.

There four option avail

Check the "Require a password to stop the client service"

Enter the passwor that have mention on right hand side of the security tab.

Then ok and then right click on that Group and update the content.

It will set the password to stop the SEP.(command smc -stop)


Ajit Jha's picture

1. Open the Symantec Endpoint Protection Manager Console

2. Click Clients

3. Select the Policies tab.

4. Click on General Settings.

5. Select Security Settings tab.

6. Select Require a password to stop the client Services

7. Type the password in the password field.

8. Click OK.


Ajit Jha

Technical Consultant


Brɨan's picture

Just delete the current password and put in a new one following the steps from above by Ajit

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Riya31's picture

Edit password settings under

clients-> policies->generalSettings->security settings.

Ambesh_444's picture


Login SEPM and then go to client tab and then go on policy and then go on general setting then go to on security settings and then you can change your smc stop password.

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Mithun Sanghavi's picture


You can determine the level of interaction that you want users to have on the Symantec Endpoint Protection client. Choose which features are available for users to configure. For example, you can control the number of notifications that appear and limit users' ability to create firewall rules and virus and spyware scans. You can also give users full access to the user interface.

The features that users can customize for the user interface are called managed settings. The user does not have access to all the client features, such as password protection.

To determine the level of user interaction, you can customize the user interface in the following ways:

  • For virus and spyware settings, you can lock or unlock the settings.

  • For firewall settings, intrusion prevention settings, and for some client user interface settings, you can set the user control level and configure the associated settings.

  • You can password-protect the client.

To password-protect the client

  1. In the console, click Clients.

  2. Under Clients, select the group for which you want to set up password protection.

  3. On the Policies tab, under Location-independent Policies and Settings, click General Settings.

  4. Click Security Settings.

  5. On the Security Settings tab, choose any of the following check boxes:

    • Require a password to open the client user interface

    • Require a password to stop the client service

    •  Require a password to import or export a policy

    • Require a password to uninstall the client

  6. In the Password text box, type the password.

    The password is limited to 15 characters or less.

  7. In the Confirm password text box, type the password again.

  8. Click OK.

Check these Articles which may assist you with all the Information you are looking for:

How do you lock down SEP client interface so that end users cannot disable components or modify settings.

How to block a user's ability to disable Symantec Endpoint Protection on Clients

How to restrict users from making configuration changes to the Symantec Endpoint Protection client.

Again, Check this Thread:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.