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Reset password.

Created: 21 Dec 2013 | 10 comments
kiran salunkhe's picture


How to reset the SEPM Password we didnot find the reset file in symantec path.

Operating Systems:

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ᗺrian's picture

For 12.1? If so, see this excellent article by Symantec's Mithun Sanghavi for all the details on how to reset the SEPM password:

How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

...and depending on what version of 12.1 that you're on be aware of the following statement in the article:

"Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory."

Also, here is an additional article which is very helpful:

Resetting a forgotten password

Additionally, if none of the above help, you can call support and they can provide the resetpass.bat file for you. If you have a copy somewhere you can also try that.

I hope this helps you.


Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

you can use resetpass.bat if you are running 11.x versions it can be found in tools directory

for 12.1 you need to call support to get the tool

AJ_01's picture
If you have lost the password to login to the SEPM
then Run the RESETPASS.bat file from the command prompt
c:\program files\Symantec\Symantec Endpoint Protection Manager\tools\resetpass
Close the command prompt Try logging into the SEPM
for 12.x you can select the firgot password and enter the email id which you have enter when login create
for the reset.bat for 12.x you can contact with tech support
Resetting the administrator user name and password to admin

Resetting a forgotten password

Forum for refference




Chetan Savade's picture


Thank you for posting in Symantec community.

You can now recover the password via email.

Check this video and Learn how to save login credentials, Set the banner and recover login password via email

If you are not sure which email id configured in that case:

1. Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

2. Open file with the help of Notepad.

3. You will find following entry:


In this example is the recipient email address.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Sumit G's picture

For 11.x SEPM resetpass tool is available in tool folder of SEPM program files.

For 12.x

you can open the Console and click on Forgot your Password. New password will be email which you have added while setup the SEPM.

Other way

contact with Tech Support and get the resetpass tool from there

How to create a new case in MySupport

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:


Sumit G.

Ambesh_444's picture


I think you can get answer esily on google. first try to check on google if you are not getting then post on forum.

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

raju123's picture

Please update the current status in thread or mark as Solved with the helpful one.

AjinBabu's picture

Hello Kiran, 

Do you required any more advice on this?



ᗺrian's picture

Can you please close out this thread by marking the most helpful post as the solution?


Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.