How to reset the SEPM Password we didnot find the reset file in symantec path.
For 12.1? If so, see this excellent article by Symantec's Mithun Sanghavi for all the details on how to reset the SEPM password:
How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1
...and depending on what version of 12.1 that you're on be aware of the following statement in the article:
"Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory."
Also, here is an additional article which is very helpful:
Resetting a forgotten password
Additionally, if none of the above help, you can call support and they can provide the resetpass.bat file for you. If you have a copy somewhere you can also try that.
I hope this helps you.
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you can use resetpass.bat if you are running 11.x versions it can be found in tools directory
for 12.1 you need to call support to get the tool
Forum for refference
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You can now recover the password via email.
Check this video and Learn how to save login credentials, Set the banner and recover login password via email
If you are not sure which email id configured in that case:
1. Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc
2. Open mailConfig.properties file with the help of Notepad.
3. You will find following entry:
In this example email@example.com is the recipient email address.
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
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For 11.x SEPM resetpass tool is available in tool folder of SEPM program files.
you can open the Console and click on Forgot your Password. New password will be email which you have added while setup the SEPM.
contact with Tech Support and get the resetpass tool from there
How to create a new case in MySupport
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Check the thread
I think you can get answer esily on google. first try to check on google if you are not getting then post on forum.
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