Endpoint Protection

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  • 1.  Reset password - resetpass.bat just stuck!

    Posted May 04, 2012 03:56 AM

    Hi,

    I just run the resetpass.bat, but it just stuck for long time! - Attachment.

    So also SEPM console stuck when trying to log in using default password...No error is displaying - Attachment.

    Thanks in advance...



  • 2.  RE: Reset password - resetpass.bat just stuck!

    Posted May 04, 2012 04:01 AM

    check if there is any  conflict with Tomcat.Change the port from 8005 to 8006 and restart the SEPM services. Then try to login again.



  • 3.  RE: Reset password - resetpass.bat just stuck!

    Broadcom Employee
    Posted May 04, 2012 04:08 AM

    Hi Akaki,

    First I would prefer to repair SEPM.



  • 4.  RE: Reset password - resetpass.bat just stuck!

    Posted May 04, 2012 05:08 AM

    Check if the SEPM services remain started.



  • 5.  RE: Reset password - resetpass.bat just stuck!

    Trusted Advisor
    Posted May 04, 2012 09:19 AM

    Hello,

    I see that you are running a Windows 2008 machine, try to disable UAC and see if you can launch the resetpass.bat

    If not then try to access the same via command prompt by browing to its location and running the same.

    Hope that helps.!!!



  • 6.  RE: Reset password - resetpass.bat just stuck!

    Posted May 29, 2012 06:02 AM

    Why not try another way to reset password ?



  • 7.  RE: Reset password - resetpass.bat just stuck!

    Posted May 29, 2012 06:26 AM

    Disable UAC, Reboot the machine and then Right click on the resetpass.bat and run as an administrator and see if that helps.