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Reset the SEPM Client Password protection

Created: 07 Feb 2013 • Updated: 08 Feb 2013 | 5 comments

I like to know if there is a way to rest the password of the sepm client on certain devices that the incorrect client package was installled on.

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Mithun Sanghavi's picture


I am not sure if you are taking about Symantec Endpoint Protection Manager (SEPM) OR Symantec Endpoint Protection Client.

What version of SEPM are you running?

Incase, you are speaking about SEPM and you are using SEPM version 11.x and any older version SEP 12.1 RU1 MP1, then you may use the resetpass.bat for resetting the SEPM password.

Incase, you are speaking about SEPM and you are using SEPM 12.1 RU1 MP1 or any version above, then Symantec Endpoint Protection 12.1 RU1 MP1 has a new and safer mechanism to reset passwords. To reset the password, click the "Forgot your password?" link on the Manager logon screen. The old method for removing passwords has been removed.

Secondly, Incase if you want to change the SEP client password, then you may have change the same from Symantec Endpoint Protection Manager (SEPM) itself.

Secondly, If you don't have any uninstall password...then change registry setting.

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

Set to 0 to disable

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

For the SEP clients you can set/remove the password directly from SEPM - have a look at below instructions:

Rafeeq's picture

if the client is connecting to the SEPM, you can do it from the console.

Ambesh_444's picture


Please do the following, You will be able to reset the sepm password.

Go to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools

and then run the resetpass.bat ===> then login with user name = admin

and password =admin

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Sumit G's picture


Kindly confirm that these client are online on SEPM Server and getting policy from Server, if yes then try as per below link

If it not connected with SEPM and not getting policy from SEPM then try below to remove the password

Hope it help you.


Sumit G.