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Reset service account Altiris and now the workflow project not open

Created: 30 Aug 2013 • Updated: 30 Aug 2013 | 1 comment
This issue has been solved. See solution.

Hi everybody,

I need help, we reset the AltirisServiceAccount password and we have workflow and now this workflow doesn't work.
We change the password in:


 Altiris Client Message Dispathcer

Altiris Client Task Data Loader

Altiris Event Engine

Altiris Event Receiver

Altiris File Receiver

Altiris Monitor Agent

Altiris Object Host Service

Altiris Service

Altiris Service Hoster

altiris Support Service

Console in:

Notification Server 

Workflow project in:

Tab Properties


When I published the project I got the error:

Publising to 'ServerWorkflow' (Managed Environment):

              Server 'ServerWorkflow'.Failure.Reason. Check workflow server logs of the target deployment server for reason.

and I checked the log and I got the erro:

Application Name : LogicBase.ServerExtensions.exe
Process ID : 2052
Date :30/08/2013 11:34:12
Log Level :Error
Log Category :LogicBase.Core.Deployment.Security.DefaultDeploymentSecurityPlugin
Machine Name : 'ServerWorkflow'
Message : 
Error in CanDeploy - SMP: NotificationServer.domain; SMP Domain: Domain; SMP User: AltirisServiceAccount; FromExternalTool: False; UserID: AltirisServiceAccount, ServiceID: 99bc2693-0025-4fed-bd5e-cbfbc77ddbe9; IsManaged: True System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at LogicBase.Core.LicensingService.LicensingWebService.UserCanDeployProjectToWAS(Boolean isCallerUnmanaged, String userName, String serviceID)
   at LogicBase.Core.Deployment.Security.DefaultDeploymentSecurityPlugin.CanDeploy(NSCredentials notificationServerCredential, Boolean fromExternalTool, String userID, String serviceID)
But I'm using the same password the AltirisServiceAccount. I need to change the password in others place too?
Thank you
Operating Systems:

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etk1131's picture

You have to edit the stored AltirisServiceAccount credentials on the Workflow Server itself.

Open Workflow Explorer, go to the Credentials tab, then click on the Symantec Management Platform tab on the left.  Edit the credentials in the right pane.