Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Reset Storage Pool N5000

Created: 18 Sep 2012 • Updated: 19 Sep 2012 | 2 comments
Alberto Colombo's picture
This issue has been solved. See solution.

Hi,

i've had to delete my storage server + disk pool from my Netbackup Master Server (7.1.0.3) because the disk media ID of N5000 (firmware 1.4.1) has been changed and wasn't available anymore.

now, i've managed to forcely delete storage server + disk pool, and add the same storage server again.

but when i try to add a disk pool, i see no volume available, so i thought i needed to reset the Storage Pool from the browser consolle of N5000.

i've tried the "normal" and the "full" way, but no success. these are the errors i receive:

 

shared.webserviceclient.2128
severity: 6
server: 1554000000
source: PDDODataRemoval_Component
description:
 Webservice could not be queried. URL: https://nba-5000.client.it/spa/ws/ws_dataselection.php (error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong versi
on number).
*** End ***
*** Error Message ***
 
WebService call failed
Tue Sep 18 2012 12:32:11.931551 ERROR (1086687552): An error occurred while updating agent info
Tue Sep 18 2012 12:32:11.931629 INFO  (1086687552): Execute scheduled task: next jobstep
Tue Sep 18 2012 12:32:11.932828 ERROR (1084836160): A remote error occurred: Authentication failed.
Tue Sep 18 2012 12:32:12.139330 ERROR (1083251008): Network error during webservice call: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown 
protocol

do you have any idea?

thank you,

Alberto

Comments 2 CommentsJump to latest comment

Alberto Colombo's picture

i've tried the "reset storagepool full / normal" options from commandline also (using sysadmin user), but i've obtained the very same results:

nba-5000.system> reset storagepool normal 
**** Are you sure?(Y|N))y
This is a single node system.
========== The reseting will take several minutes, please be patient...
Going to ssh to nba-5000.client.it for the MBE truncate.
Set data selection dirty 1
Set data selection dirty 3
*** Error Message ***
spa.job.1370
severity: 6
server: 1554000000
source: SPA-CLI_ResetStorage
description:
 It is not allowed to delete a running Job (id: 809). Wait until the Job is finished or terminate it.
*** End ***
 
nba-5000.system> reset storagepool full 
**** Are you sure?(Y|N))y
This is a single node system.
========== The reseting will take several minutes, please be patient...
Skipping agent 0, it's a server agent.
Skipping agent 1554000000, it's a server agent.
Removing agent 3
*** Error Message ***
shared.webserviceclient.2128
severity: 6
server: 1554000000
source: SPA-CLI_ResetStorage
description:
 Webservice could not be queried. URL: https://nba-5000.client.it/mbs/ws/ws_metabaseserve... (error:1408F10B:SSL routines:SSL3_GET_RECORD:wrong version number).
*** End ***
nba-5000.system> 
Alberto Colombo's picture

 

Luckily i managed to solve this problem by myself. The error was:

 

nba-5000.system> reset storagepool normal 

**** Are you sure?(Y|N))y

This is a single node system.

========== The reseting will take several minutes, please be patient...

Going to ssh to nba-5000.client.it for the MBE truncate.

Set data selection dirty 1

Set data selection dirty 3

*** Error Message ***

spa.job.1370

severity: 6

server: 1554000000

source: SPA-CLI_ResetStorage

description:

 It is not allowed to delete a running Job (id: 809). Wait until the Job is finished or terminate it.

*** End ***

 

After googling a lot, i find out that i can kill that job in this way.

In a browser i executed this url, which killet the job

 

https://nba-5000/spa/ws/ws_task.php?action=endTask&id=<jobid>&login=root&passwd=<password>

 

after executing a lot of these commands via browser, i managed to complete a normal reset.

The content router still was in state unused and the volume not available, but doing a full reset completely solved our problem.

 

SOLUTION