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resetpass.bat file is missing from Syamtec Endpoint protection Manger 12.1.2

Created: 28 Mar 2013 • Updated: 28 Mar 2013 | 4 comments
MAHE08's picture
This issue has been solved. See solution.


i can't find the resetpass.bat or reset.bat file in SEPM server.

i gone through the path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools

but the file is missing.

I am using latest release of SEPM: 12.1.2015.2015, in earlier version the path was as above.

if any one know the new path please guide me as i don't find the file in whole server directory.

Thanks & Regards,


Operating Systems:

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ᗺrian's picture

It's gone in 12.1. There is a link on sepm logon console to now reset pw

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

its no more in 12.1. you need to click on the reset password at the log on only.

To verify the Email Address (admin Mail Reciptants):

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc folder.
3.Double-click the file and open with notepad:

admin Email Address is here:

Chetan Savade's picture


Resetpass.bat is no more present under tools folder. It's been removed due to security reason.Now you can recover the password using specified email id.

You can refer this video to learn more about it.

Learn how to save login credentials, Set the banner and recover login password via email

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

MAHE08's picture

i got my solution now but sometimes mail gets much time to get it.

Thanks Chetan......