Hi,
Resetpass.bat is no more present under tools folder. It's been removed due to security reason.Now you can recover the password using specified email id.
You can refer this video to learn more about it.
Learn how to save login credentials, Set the banner and recover login password via email
https://www-secure.symantec.com/connect/videos/learn-how-save-login-credentials-set-banner-and-recover-login-password-email