Video Screencast Help

Resolving srtspl64.sys induced blue screen of death with Enterprise version of SEP

Created: 23 Sep 2010 • Updated: 23 Sep 2010 | 7 comments

Every few months my laptop (running Vista 32 bit) starts crashing on start-up and re-starting. This can be resolved by disabling all symantec processes from starting up using msconfig, whilst running in safe mode, then uninstalling and reinstalling SEP (version 11)- which is provided by my employer. [I've just spent over an hour doing so!]. Does anyone know how I could stop this problem from happening again. Many thanks, Phil

Comments 7 CommentsJump to latest comment

Thomas K's picture

What version of SEP are you running? Moving this thread to the Endpoint forum for better visibility.

johnkalikavunkal's picture

Hi

try out these links, the below link has a similiar problem and suggests of installing a hotfix from symantec for BSOD

http://www.vistax64.com/general-discussion/217527-irql-bsod-blues.html

 

you can try given procedures in the below link for downloading patches/hotfixes

http://www.symantec.com/business/support/index?page=content&id=TECH103088&locale=en_US

 

I hope you have all your windows security patches and updates, uptodate

Please also let us know as Vishal_Kalyani had above suggested whether you have SEP RU6 or  above  installed, installing that surely will solve your problem as it has the required patches/hotfixes integrated 

pete_4u2002's picture

though the release notes from SYmantec site refers to be issue with 2008, make sure you running the latest version though ( RU6 MP1)

http://www.symantec.com/business/support/index?page=content&id=TECH103087&locale=en_US

 

SRTSPL64.SYS crashes on Windows 2008 Server

Fix ID: 1949035

Symptom: BugCheck 50, PAGE_FAULT_IN_NONPAGED_AREA, in SRTSPL64.SYS

Solution: Fixed resource cleanup issues

Mahesh Roja's picture

srtsp64.sys is a Symantec Auto Protect driver. It could be you are infected or that Symantec is acting up (and, yes) many, many people have this issue).

Make sure that your system AV def are upto date boot in safe mode and Scan for infections first. Then if that doesn't resolve the issue then go with support.

If this Info helps to resolve the issue please Mark as Solution

Thanks