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Resource Explorer

Updated: 21 May 2010 | 1 comment
yabru's picture
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This issue has been solved. See solution.

Hi Guys,

I'm busy following the following KB26372 article and they mention using Resource Explorer.

Does anyone know where i can find this?

Part of the article i've pasted below;


This means that Notification Server itself may have a duplicate. Using Resource Explorer, look at both users by pasting in the two different GUIDs (NS_Resource_guid and the duplicate Helpdesk GUID [either the dupemailhd_contact_resource_guid column or the dupNTIDhd_contact_resource_guid column or both]). With Resource Explorer open, switch to the Inventory tab and browse through the different data between the duplicated resources. Verify that they have either both the same email address under the "User General Details" data-class with different "Name\Domain" values under the "Global Windows Users" data-class or have the same "Name\Domain" values with different email address (not common).

Thanks Steve

 

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mclemson's picture
11
Mar
2010
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Icon between Remote Control and RTSM

With a Helpdesk incident open, and an asset selected, Resource Explorer is the icon between Remote Control and Real-Time System Manager.  Once you do that, you can click the 'Choose a different resource' button, then select 'Users' from the drop-down.  Double-click a user and a new window opens including Guid information.  This is where the Inventory tab is located.

There are other ways to get there; that's the one I know.  You can also try the URL http://servername/Altiris/Resource/ResourceManagerConsole.aspx

Mike Clemson, Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner