Restore data from merged clients

Hi everyone....

Hoping someone is answering this topic and all is not down in Haag and Managefusion



We hade a person who ran out for a computer crash last week. He got a new computer but with the same computer name.

Old computer: PCRE5220, HP NC6400

New computer: PCRE5220, HP NC6910p



This results in double clients in the resource table.



Usually when a user gets a new computer (not with the same name) we used the migration tool (AeXMigrt.exe) and so we also did this time. But this time we couldn’t find any data from the old client, just the new one.

And also via the RS agent we only could see the old data.



But when I look in the resource manager I find both of the clients and I also found the recovery files for the old client. The problem there was that I couldnt restore data from the old to the new one.



So my first thought was to merge the clients but I wasn’t sure what will happen with the old recovery files so I contact one of our contact man for Altiris. He said that the recovery files for the old client properly will follow the merging but he wasn’t sure. So...I tried that this morning and……it didn’t turn up satisfied. Now it's only one client with that name in resource manager but I can’t find the old recovery files regardless I check with All installations at both RS-agent or NS-console.



So…



Primary problem: How do I find the old recovery files and how do I restore them to the client? Can I UNmerge the computer?



Secondary problem: How does WBFR works?? I thought as an Altiris administrator you always could use WBFR to restore data to .zip-files.

I haven’t checked "Allow web-based restoration for all new users" because I thought that was only a feature for domain users to restore files from WBFR, not administrators.



So anybody??



Regards...